A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
25,000 - 25,000 /month
Praanaa Pain Management Centre
Whitefield, Bangalore
Freshers in Sales / Business Development
Full Time
Job Title: Patient Counsellor – Telecalling
Praanaa Pain Clinic
Handle patient objections and address concerns about treatment, costs, and expected outcomes over the phone.
Collect MRI/X-ray reports, understand the doctor’s assessment, and explain it to patients in simple language.
Explain doctor-recommended treatment options, plans, costs, and the clinic’s treatment process.
Pre-qualify patients over the phone by understanding their concerns, previous treatments, expectations, and readiness to proceed.
Coordinate with doctors for report review and confirmation of treatment suitability.
Complete counselling and coordination over the phone so suitable patients arrive at the clinic prepared for their planned treatment, subject to the doctor’s final assessment.
Follow up with enquiries, build patient trust, and convert qualified leads into treatment appointments.
Maintain accurate patient details, call notes, and follow-up updates in the CRM.
Meet agreed conversion targets while communicating honestly and empathetically.
Requirements
Good communication in KANNADA, listening, objection-handling, and follow-up skills.
Experience in healthcare counselling, telecalling, or sales preferred.
Willingness to learn, accept feedback, and work responsibly as part of a team.
