Outbound Calling:
Contacting prospects to introduce offers, gather information, and convert leads into sales.
Inbound Handling:
Answering customer questions, addressing concerns, and providing solutions over the phone or other channels (chat, email).
Lead Management:
Updating customer details, noting important information, and ensuring smooth handovers to relevant departments.
Sales & Targets:
Meeting daily, weekly, or monthly goals for calls, leads, and sales.
Customer Service:
Ensuring high customer satisfaction and maintaining professional standards.