Telecaller

Job Summary

We are hiring Loan Collection Tele callers for our Noida Sector 4 office. The role involves contacting customers regarding overdue EMIs or missed loan payments, negotiating repayment terms, and ensuring timely recovery while maintaining professionalism and compliance.

Key Responsibilities

• Make outbound calls to customers with pending or overdue loan payments.

• Follow up regularly and maintain a polite yet firm tone during communication.

• Explain payment terms clearly and assist in resolving queries.

• Negotiate repayment options and obtain commitments from defaulters.

• Update payment records, call logs, and customer feedback in the system.

• Escalate unresolved cases to the supervisor as needed.

• Ensure adherence to RBI guidelines and company collection policies.

• Work towards daily and monthly recovery targets.

Requirements

• Minimum Qualification: 12th Pass; Graduate preferred.

• Experience in loan collection/telecalling/customer service is an advantage.

• Strong communication skills in Hindi; basic English understanding preferred.

• Good negotiation and conflict resolution skills.

• Familiarity with using mobile apps, Excel, and basic CRM systems.

• Ability to handle pressure and meet targets.

Job Benefits

• Fixed salary + performance-based incentives.

• Day shift: 9:30 AM – 6:30 PM (Monday to Saturday).

• Friendly work culture and supportive management.

• On-the-job training provided.

• Growth opportunities within the company.

• It is a Full Time Sales / Business Development job for candidates with 0 - 3 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be All Education levels and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., SHRAMSHAKTI FMS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 10 Telecaller at SHRAMSHAKTI FMS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has 10:00 दोपहर - 06:00 सुबह timing.