Call Quality Analyst

Job Summary:

We are looking for a detail-oriented Call Quality Analyst to evaluate and monitor customer interactions across calls. The role involves ensuring quality standards, identifying improvement areas, and providing actionable feedback to enhance customer experience and process efficiency.

Key Responsibilities:

• Monitor and audit inbound & outbound calls for quality, compliance, and customer satisfaction.

• Assess communication, soft skills, product/process knowledge, and adherence to scripts.

• Share feedback with agents and team leaders to improve performance.

• Prepare daily/weekly/monthly quality reports and dashboards.

• Identify training needs and recommend process improvements.

• Collaborate with operations, training, and management teams to maintain high-quality service delivery.

Requirements:

• Graduate/Undergraduate with relevant experience.

• Minimum 6 months – 1 year experience in call auditing/quality analysis.

• Strong listening and analytical skills.

• Good communication and reporting skills.

• Proficiency in MS Excel/Google Sheets (for reports).

• Ability to work under deadlines and manage multiple tasks.

• It is a Full Time Sales / Business Development job for candidates with 0 - 6 months of experience.

More about this Call Quality Analyst job

1. What is the eligibility criteria to apply for this Call Quality Analyst job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹24000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Call Quality Analyst job?
   Ans: This Call Quality Analyst job will have 6 working days.
4. Are there any charges applicable while applying or joining this Call Quality Analyst job?
   Ans: No, there is no fee applicable for applying this Call Quality Analyst job and during the employment with the company, i.e., Henry Harvin Education.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Call Quality Analyst role?
   Ans: There is an immediate opening of 1 Call Quality Analyst at Henry Harvin Education
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Call Quality Analyst job?
   Ans: This Call Quality Analyst job has 09:00 AM - 06:00 PM timing.