Telecaller

The Pre-Sales Coordinator is responsible for handling inbound and outbound leads, qualifying prospects, coordinating site visits, and ensuring smooth communication between clients and the sales team. The role focuses on converting inquiries into qualified opportunities.

Key Responsibilities:

1. Lead Management

Handle incoming inquiries from various channels (calls, portals, campaigns, walk-ins)

Maintain and update lead data in CRM

Ensure timely follow-up with all leads

2. Lead Qualification

Understand customer requirements (budget, location, timeline)

Identify serious and qualified buyers

Assign qualified leads to the sales team

3. Site Visit Coordination

Convince and schedule site visits for interested prospects

Coordinate with sales executives for availability

Ensure maximum site visit conversion from leads

4. Customer Interaction

Explain project details, pricing, and offers

Address basic customer queries before site visit

Maintain professional communication at all times

5. Follow-ups

Regular follow-up with prospects for visit confirmation

Post-visit follow-up to get feedback and push for closure

Track lead status till closure

6. CRM & Reporting

Maintain accurate records of calls, visits, and feedback

Generate daily/weekly reports on leads and conversions

Work closely with marketing and sales teams

Key Skills Required:

Strong communication and convincing skills

Good telephone etiquette

CRM knowledge (preferred)

Ability to handle pressure and targets

Coordination and multitasking skills

KPIs / Performance Metrics:

Number of leads handled

Site visits scheduled and completed

Lead-to-visit conversion ratio

Follow-up efficiency

Contribution to bookings/closures

• It is a Full Time Sales / Business Development job for candidates with 1 - 5 years of experience.