Telecaller

Telecaller Job Description

Company Name -MJ Solanki

Position: Telecaller
Department: Sales / Customer Service / Support
Location: [Sector 47 Gurgaon]
Employment Type: Full-time

Role Overview

A Telecaller is responsible for making outbound calls, receiving inbound inquiries, generating leads, providing information about products or services, and maintaining positive customer relationships. The role requires strong communication skills, persuasive abilities, and a customer-centric approach.

Key Responsibilities

• Make outbound calls to potential or existing customers.

• Explain products or services and answer customer questions.

• Generate leads and follow up on inquiries.

• Maintain detailed records of each interaction in the system.

• Resolve customer concerns professionally.

• Meet daily and monthly call/lead targets.

• Maintain a positive and courteous attitude during calls.

• Schedule appointments or product demonstrations when required.

• Collaborate with the sales team to close leads.

Required Skills & Qualifications

• Excellent verbal communication skills.

• Ability to handle customer rejection and remain motivated.

• Basic computer and data-entry skills.

• Good listening and problem-solving abilities.

• Ability to work in a team and achieve targets.

• Previous telecalling or customer service experience is a plus.

• It is a Full Time Sales / Business Development job for candidates with 0 - 1 years of experience.