Making outbound calls: Contacting potential customers to promote products or services and generate leads.
Handling inbound calls: Addressing customer inquiries, concerns, and complaints.
Persuasion: Persuading customers to make purchases or schedule appointments.
Customer engagement: Building rapport and maintaining positive relationships with customers.
Product knowledge: Explaining product features, benefits, and pricing.
Record keeping: Maintaining accurate records of customer interactions in the database.
Following up: Following up with leads and existing customers to ensure satisfaction and close sales.
Meeting targets: Achieving sales targets and contributing to team performance.
Providing customer service: Offering support and assistance to customers, including resolving issues and providing information.