Team Leader

Job Purpose

The Team Leader – Tele Sales (B2C) is responsible for driving individual and team sales targets for Smart Infovision’s range of Interactive Flat Panels, Digital Classroom Boards, Audio-Video Studio Setups, and Smart Classroom Solutions.

The role involves leading, coaching, and monitoring a team of tele-callers/sales executives, managing both cold-calling and company-provided (hot) leads, ensuring effective use of the CRM and marketing campaigns, and driving conversions in line with monthly and quarterly revenue targets.

Key Responsibilities

• Lead, mentor, and manage a team of tele-sales executives to achieve individual and team sales targets.

• Drive sales of Interactive Flat Panels, digital classroom boards, and audio-video studio setup solutions to B2C and institutional customers.

• Handle both cold-calling (self-generated) leads and company-provided/inbound (hot) leads through structured follow-up processes.

• Plan, monitor, and review daily/weekly call volumes, conversion ratios, and revenue achievement.

• Coordinate with the Marketing Team to align tele-calling efforts with ongoing digital and offline campaigns.

• Conduct regular training sessions on product knowledge, objection handling, and sales closing techniques.

• Monitor CRM/lead-tracking tools to ensure accurate data entry, timely follow-ups, and pipeline hygiene.

• Prepare and present daily, weekly, and monthly MIS reports to management.

• Resolve escalated customer queries and complaints promptly to ensure high customer satisfaction.

• Coordinate with Operations, Logistics, and Billing Teams for smooth order processing and delivery.

• Identify skill gaps within the team and coordinate with HR/Training for upskilling initiatives.

• Motivate the team through target-based incentive structures and regular performance reviews.

Qualification & Experience

• Graduate (mandatory).

• MBA / PG Diploma in Sales & Marketing will be an added advantage.

• Minimum 2 years of experience in team handling within a target-based tele-sales environment.

• Prior experience in EdTech, Electronics/Consumer Durables, or Audio-Video/AV Systems Sales is strongly preferred.

• Proven track record of achieving and exceeding sales targets in a B2C tele-calling setup.

Technical Knowledge

• Strong working knowledge of MS Excel (MIS reporting, Pivot Tables, formulas) and MS Office tools.

• Good understanding of marketing campaigns and tele-sales alignment with lead-generation activities.

• Hands-on experience with cold-calling and inbound/hot lead management.

• Working knowledge of CRM/lead-management systems and call-monitoring tools/dialers.

• Basic understanding of EdTech products, interactive panels, and audio-video/studio setup equipment will be preferred.

Communication Skills

• Excellent verbal and written communication skills in Hindi and English.

• Strong leadership, team motivation, and people-management skills.

• Effective negotiation, objection-handling, and sales-closing abilities.

• Ability to train, coach, and provide constructive feedback to team members.

Other Requirements

• Target-driven mindset with the ability to work under pressure.

• Willingness to work flexible hours during peak business and campaign periods.

• Strong ownership and accountability for team performance and reporting.

• Ability to multitask across team management, customer escalations, and reporting simultaneously.

• It is a Full Time Sales / Business Development job for candidates with 2 - 6 years of experience.