Service advisor

Job Description:

The Service Consultant acts as the primary point of contact between customers and the service center. They are responsible for understanding customer concerns, coordinating with technicians, and ensuring timely and quality service delivery for two-wheelers.

Key Responsibilities:

• Greet customers and understand their service requirements or vehicle issues

• Open job cards with accurate details of complaints and required work

• Explain service processes, timelines, and estimated costs to customers

• Coordinate with technicians to ensure proper diagnosis and repair

• Provide updates to customers on service progress

• Ensure timely delivery of vehicles as promised

• Cross-sell and upsell value-added services, accessories, or maintenance packages

• Handle customer queries, complaints, and feedback professionally

• Ensure customer satisfaction and maintain service quality standards

• Maintain proper documentation and records of service activities

• Follow up with customers post-service for feedback and relationship building

Required Skills & Qualifications:

• Minimum 12th pass / Graduate (preferred)

• Basic knowledge of two-wheeler vehicles and servicing

• Good communication and interpersonal skills

• Customer handling and problem-solving ability

• Basic computer knowledge (for job cards, billing systems)

• Ability to work in a fast-paced environment

Experience:

• 1–3 years of experience in automobile service industry (preferred)

• Freshers with good communication skills can also apply

Key Competencies:

• Customer-centric approach

• Technical understanding of two-wheelers

• Time management

• Sales and upselling skills

• Team coordination

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.