Service advisor

At Masters Garage, we pride ourselves on delivering premium automotive care and unparalleled customer service. We are seeking a high-energy, persuasive, and organized Service Advisor to be the face of our business. You won’t just be writing up orders; you will be building trust, driving sales, and ensuring the heartbeat of our workshop—the workflow—never skips a beat.

### Core Responsibilities

1. Customer Relationship & Sales Leadership

• Consultative Selling: Act as the bridge between the technician and the customer. Translate complex technical issues into easy-to-understand value propositions to sell necessary repairs and preventative maintenance.

• Relationship Management: Build long-term rapport with clients to ensure repeat business and high CSI (Customer Service Index) scores.

• Active Listening: Understand customer concerns thoroughly to provide accurate initial estimates and timelines.

2. Floor Management & Workflow Coordination

• Traffic Control: Manage the daily intake of vehicles, ensuring the garage floor is utilized efficiently without bottlenecks.

• Staff Coordination: Act as the primary liaison between the front office and the technicians. Assign tasks based on skill level and current workload.

• Quality Control: Monitor the progress of each job to ensure deadlines are met and work meets Masters Garage’s high standards.

3. Business Operations

• Smooth Workflow: Maintain an organized scheduling system to balance "while-you-wait" services with long-term repairs.

• Administrative Accuracy: Ensure all work orders, invoices, and parts requests are documented accurately for seamless billing.

### Key Requirements

| Requirement | Description |

|---|---|

| Experience | 2+ years in an automotive service role or high-volume retail sales. |

| Communication | Exceptional verbal and written skills; ability to explain technical terms simply. |

| Sales Grit | Proven track record of meeting or exceeding sales targets/upsell quotas. |

| Tech-Savvy | Proficiency with Garage Management Software (GMS) and basic MS Office. |

| Multitasking | Ability to stay calm and organized in a fast-paced, high-pressure environment. |

### Why Join Masters Garage?

• Competitive Salary: Base pay plus performance-based incentives (the more you sell, the more you earn).

• Professional Growth: Opportunity to move into Workshop Management or Operations roles.

• Dynamic Culture: Work with a team that values precision, speed, and a "customer-first" mentality.

• It is a Full Time Sales / Business Development job for candidates with 2 - 6+ years Experience.