A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
25,000 - 32,000 /month
Transcom
Kharadi, Pune
1 - 4 years Experience in Sales / Business Development
Full Time
We're Hiring | Customer Support Associate – Seller Support | Pune
We’re looking for a customer-focused professional to handle seller queries, resolve issues, and deliver a smooth seller experience across multiple support channels.
Position:
-- Customer Support Associate – Seller Support
-- Location: Pune
-- Work From Office
-- 5.5 Days Working
-- Rotational Shifts & Week Off
Key Responsibilities:
-- Handle seller queries through Voice, Chat, Email, or assigned channels
-- Resolve queries related to orders, listings, inventory, payments, returns, shipping, account management, and seller performance
-- Troubleshoot issues using SOPs, policies, and support tools
-- Maintain accurate case records and escalate complex issues appropriately
-- Meet quality, productivity, AHT, SLA, and attendance targets
-- Identify recurring seller issues and share feedback with the team
Requirements:
-- Experience in E-Commerce, Seller Support, Customer Support, Contact Center, or BPO preferred
-- Strong verbal and written communication skills
-- Good problem-solving and customer-handling skills
-- Comfortable working in a high-volume, target-driven environment
-- Ability to use multiple systems and CRM/case-management tools
-- Strong attention to detail and process adherence
-- Willingness to work rotational shifts
interested People, contact 7411036357
