Sales Executive

Job Description: Travel Sales & Operations Executive

# Job Description: Travel Sales & Operations Executive

••Company:•• Naman Darshan

••Job Type:•• Full-Time

••Work Mode:•• Work From Home (with travel as required)

••Department:•• Sales & Operations

## About Naman Darshan

Naman Darshan provides spiritual travel services, including Darshan, Puja, Pilgrimage, and Prasad, helping devotees plan convenient and memorable spiritual experiences across India.

## Role Overview

We are looking for a proactive and customer-focused Travel Sales & Operations Executive to manage customer inquiries, sell travel and pilgrimage packages, coordinate bookings, and ensure smooth service delivery. The ideal candidate should have strong communication, sales, customer-handling, and operational coordination skills.

## Key Responsibilities

••Sales & Customer Handling••

• Handle customer inquiries through calls, WhatsApp, email, and other channels.

• Understand customer requirements and recommend suitable Darshan, Puja, pilgrimage, and travel packages.

• Explain package details, pricing, inclusions, and booking procedures.

• Follow up with potential customers and convert leads into confirmed bookings.

• Achieve daily, weekly, and monthly sales targets.

• Upsell relevant services and maintain strong customer relationships.

••Travel Operations••

• Coordinate travel itineraries, temple visits, Puja bookings, accommodation, transport, and Prasad delivery as applicable.

• Communicate with vendors, priests, travel partners, and service providers.

• Confirm bookings, payments, schedules, and service availability.

• Resolve customer issues, booking changes, and last-minute operational challenges.

• Ensure timely service delivery and customer satisfaction.

••Reporting & Coordination••

• Maintain customer databases, lead status, booking records, and follow-up sheets.

• Update daily sales and operations reports in Excel or Google Sheets.

• Track pending payments, confirmed bookings, cancellations, and customer feedback.

• Coordinate with internal teams to ensure smooth execution.

## Required Skills

• Excellent verbal and written communication skills.

• Strong sales, negotiation, and customer relationship management abilities.

• Good follow-up, coordination, and problem-solving skills.

• Basic knowledge of Excel, Google Sheets, WhatsApp, and CRM tools.

• Ability to manage multiple inquiries and work with sales targets.

• Willingness to travel across India when required.

## Performance Metrics (KPIs)

• Minimum 100 customer calls per day.

• Consistent lead follow-ups and timely response to inquiries.

• Achievement of assigned sales and booking conversion targets.

• Accurate booking records and daily reporting.

• Timely execution of travel services and customer issue resolution.

• Customer satisfaction and repeat bookings.

## Candidate Profile

Candidates with experience in travel sales, tour packages, pilgrimage services, hospitality, customer support, or operations coordination will be preferred. Freshers with excellent communication and sales skills may also apply.

• It is a Full Time Sales / Business Development job for candidates with 2 - 5 years of experience.