Sales Executive

The Sales Consultant is responsible for assisting customers in selecting and purchasing two-wheelers by understanding their needs, explaining product features, and ensuring a smooth sales process. The role focuses on achieving sales targets while delivering excellent customer service.

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Key Responsibilities:

• Greet and assist walk-in customers in the showroom

• Understand customer requirements and recommend suitable two-wheeler models

• Explain product features, specifications, pricing, and finance/EMI options

• Arrange and conduct test rides for customers

• Achieve monthly and quarterly sales targets

• Maintain customer database and follow up on leads and enquiries

• Coordinate with finance and insurance teams for quick deal closures

• Ensure proper documentation and billing process

• Handle customer queries, objections, and complaints professionally

• Keep updated knowledge of new models, offers, and competitors

• Maintain showroom display and ensure vehicles are presented well

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Required Skills:

• Good communication and interpersonal skills

• Strong convincing and negotiation ability

• Customer-focused approach

• Basic knowledge of two-wheeler vehicles

• Ability to work in a target-driven environment

• Basic computer knowledge (MS Office, CRM systems)

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Qualifications:

• Minimum: 12th Pass / Graduate preferred

• Experience: 0–3 years in sales (Automobile sales preferred)

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Key Performance Indicators (KPIs):

• Monthly sales target achievement

• Conversion ratio (walk-ins to sales)

• Customer satisfaction score

• Follow-up effectiveness

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Working Conditions:

• Retail showroom environment

• Weekend availability required (weekly off on weekdays)

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If you want, I can also customize this for a TVS showroom, salary structure, or make a short version for job posting (WhatsApp/Naukri).

Job Title: Service Consultant – Two Wheeler

Job Summary:

The Service Consultant acts as the primary point of contact between customers and the service center. They are responsible for understanding customer concerns, coordinating with technicians, and ensuring timely and quality service delivery for two-wheelers.

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Key Responsibilities:

• Greet customers and understand their service requirements or vehicle issues

• Open job cards with accurate details of complaints and required work

• Explain service processes, timelines, and estimated costs to customers

• Coordinate with technicians to ensure proper diagnosis and repair

• Provide updates to customers on service progress

• Ensure timely delivery of vehicles as promised

• Cross-sell and upsell value-added services, accessories, or maintenance packages

• Handle customer queries, complaints, and feedback professionally

• Ensure customer satisfaction and maintain service quality standards

• Maintain proper documentation and records of service activities

• Follow up with customers post-service for feedback and relationship building

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Required Skills & Qualifications:

• Minimum 12th pass / Graduate (preferred)

• Basic knowledge of two-wheeler vehicles and servicing

• Good communication and interpersonal skills

• Customer handling and problem-solving ability

• Basic computer knowledge (for job cards, billing systems)

• Ability to work in a fast-paced environment

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Experience:

• 1–3 years of experience in automobile service industry (preferred)

• Freshers with good communication skills can also apply

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Key Competencies:

• Customer-centric approach

• Technical understanding of two-wheelers

• Time management

• Sales and upselling skills

• Team coordination

• It is a Full Time Sales / Business Development job for candidates with 6 months - 4 years of experience.