Sales Co-ordinator

Company: GSS Group

Industry: Homogenizers Manufacturer

Company Description:

GSS Group is a leading manufacturer of homogenizers used for creating stable emulsions,

suspensions, and dispersions. We design and manufacture advanced homogenization systems

using state-of-the-art technology and a fully computerized CNC workshop, serving multiple

industrial sectors.

Role Summary:

The Mechanical Sales Coordinator will act as a bridge between customers, sales team, and

production/service departments. The role involves handling customer inquiries, preparing

quotations, managing orders, and ensuring smooth coordination for timely delivery and after-

sales support.

Key Responsibilities:

1. Customer Relationship Management

 Handle customer inquiries and respond to technical and commercial queries

 Maintain relationships with existing clients and follow up with potential leads

 Understand customer requirements and coordinate with internal teams

2. Quotation & Sales Support

 Prepare and share quotations with support from the technical team

 Follow up on quotations and convert leads into orders

 Assist the sales team in achieving targets

3. Order Management

 Process customer orders and update them in ERP/CRM systems

 Confirm order details, specifications, and delivery timelines

 Coordinate with production for timely execution

 Track dispatch and ensure on-time delivery

4. Payment Follow-up

 Coordinate with customers for payment collection

 Track outstanding payments and update records

5. Coordination with Internal Teams

 Act as a link between sales, production, service, and dispatch teams

 Coordinate installation and servicing schedules with service engineers

 Ensure smooth communication between departments

6. Sales Analytics & Reporting

 Maintain customer database and sales records

 Prepare sales reports, MIS, and performance tracking

 Analyze customer data and identify new opportunities

7. Administrative & CRM Management

 Maintain CRM system and customer records

 Schedule meetings and manage communication

 Prepare sales presentations, brochures, and documents

8. After-Sales Support

 Provide support to customers post-delivery

 Handle service requests and coordinate with service team

Required Skills & Qualifications:

Education:

 Diploma / Bachelor’s Degree in Mechanical Engineering or related field

Experience:

 1–3 years of experience in sales coordination / sales support (preferably in manufacturing

industry)

Technical Skills:

 Basic understanding of mechanical systems and industrial equipment

 Knowledge of ERP/CRM systems

 Proficiency in MS Excel and MS Office

Core Skills:

 Strong communication and customer handling skills

 Good organizational and multitasking ability

 Sales coordination and follow-up skills

 Problem-solving and time management

Working Conditions:

 Office-based role with regular coordination across departments

 Interaction with customers, sales team, and service engineers

 Fast-paced environment with multiple tasks.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.