Sales Co-ordinator

Key Responsibilities

• Handle incoming and outgoing calls from prospective and existing customers.

• Receive and record new business enquiries from website, telephone, email, and other channels.

• Follow up with potential customers and coordinate with the sales team to ensure timely responses.

• Coordinate customer requirements, appointments, meetings, and site visits with sales executives.

• Register customer service complaints and coordinate with service engineers for resolution.

• Follow up with customers regarding quotations, pending inquiries, service updates, and payments, wherever required.

• Maintain accurate customer records, call logs, and follow-up activities in the CRM.

• Ensure all inquiries and customer requests are assigned to the appropriate team.

• Prepare daily call reports, enquiry reports, and pending follow-up reports.

• Maintain professional communication and build positive relationships with customers.

• Escalate urgent customer complaints and unresolved issues to the concerned manager.

Requirements

• 1–4 years of experience in telecalling, customer support, call coordination, or customer relationship management.

• Excellent verbal communication skills in English and Kannada. Hindi is an added advantage.

• Good telephone etiquette and customer-handling skills.

• Basic knowledge of MS Excel, Google Sheets, and email communication.

• Familiarity with CRM software is an added advantage.

• Ability to manage multiple calls, inquiries, and follow-ups.

• Good organizational, coordination, and time-management skills.

• Proactive attitude with a strong sense of responsibility.

Key Skills

Customer Relationship Management | Telecalling | Follow-up Management | Sales Coordination | Service Coordination | CRM Management | MS Excel | Communication Skills | Customer Support

What We Are Looking For

We are looking for someone who takes ownership of customer communication, ensures timely follow-ups, and coordinates effectively with internal teams. The candidate should be organized, dependable and capable of ensuring that no customer inquiry or service request is overlooked.

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.