Sales Co-ordinator

Key Responsibilities:

Service Call & Customer Coordination

 Act as the single point of contact for customers for all service-related communication

 Register service calls, complaints, and requests in CRM/service tracking systems

 Assign service calls to engineers and track progress till closure

 Ensure service calls are closed within defined turnaround times (TATs)

 Follow up with customers for visit confirmation, feedback, and satisfaction

Engineer Scheduling & Field Service Coordination

 Plan and schedule service engineers for installations, breakdowns, preventive

maintenance, and validations

 Optimize engineer deployment to ensure timely and efficient service execution

 Coordinate site readiness, visit confirmations, and job completion

AMC & Warranty Management

 Track AMC and warranty status for customers

 Manage AMC lifecycle including quotations, renewals, service scheduling, and

documentation

 Ensure AMC visits are executed as per contract terms and service frequency

Spare Parts & Internal Coordination

 Coordinate with service engineers, spare parts, purchase, logistics, and accounts

teams

 Prepare spare parts quotations and follow up on customer approvals

 Ensure timely availability and dispatch of spare parts for service calls

Documentation & Billing Support

 Maintain service reports, installation reports, calibration records, and customer

acknowledgements

 Update service logs, AMC records, visit reports, and customer databases

 Support service billing and AMC invoicing by coordinating with the accounts team

Skills Required:

 Strong coordination, scheduling, and follow-up skills

 Good verbal and written communication

 Customer-oriented mindset with problem-solving ability

 Ability to handle multiple service calls simultaneously

 Strong ownership and closure focus

 High attention to detail and documentation accuracy

 Proficiency in MS Excel / Google Sheets

 Basic understanding of AMCs, warranties, and service billing

• It is a Full Time Sales / Business Development job for candidates with 2 - 5 years of experience.