Relationship Officer

Relationship Executive Job Description

A Relationship Executive is responsible for building and maintaining strong, positive relationships with a company's clients & partners. This role is crucial for ensuring client satisfaction, fostering loyalty, and identifying new business opportunities through effective relationship management.

Job Title: Relationship Executive

Department: Marketing

Reports To: Specified Reporting Manager

## Key Responsibilities:

• Building and Maintaining Relationships: Develop and nurture strong relationships with key clients, understanding their needs and business objectives.

• Client Communication: Serve as the primary point of contact for assigned clients, ensuring regular and effective communication through various channels (phone, email, meetings).

• Needs Assessment: Conduct thorough needs assessments to understand client requirements and identify opportunities to provide relevant solutions or services.

• Problem Resolution: Address and resolve client issues.

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• Upselling and Cross-selling: Identify opportunities to upsell or cross-sell the company's products or services to existing clients.

• Collaboration: Work closely with internal teams.

• Reporting and Documentation: Maintain accurate records of client interactions, feedback, and account status in CRM systems. Prepare regular reports on client relationship activities and performance.

• Feedback Collection: Gather client feedback on products, services, and overall experience to identify areas for improvement.

• Market Awareness: Stay updated on industry trends, competitor activities, and client business developments to provide valuable insights.

• Achieving Targets: Meet or exceed targets related to client retention, satisfaction, and revenue growth.

• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate information clearly and persuasively.

• Interpersonal Skills: Strong interpersonal and relationship-building skills, with the ability to build rapport and trust with clients.

• Problem-Solving Skills: Ability to analyze and resolve client issues effectively and efficiently.

• Customer-Centricity: A strong focus on understanding and meeting client needs.

• Negotiation Skills: Ability to negotiate and influence clients to achieve mutually beneficial outcomes.

• Organizational Skills: Excellent organizational and time-management skills, with the ability to manage multiple accounts and priorities.

• Product/Service Knowledge: A good understanding of the company's products or services and their value proposition.

• CRM Proficiency: Familiarity with CRM software (e.g., Salesforce, Zoho CRM) for managing client data and interactions.

• Presentation Skills: Ability to deliver effective presentations to clients.

• Teamwork: Ability to collaborate effectively with internal teams.

• Analytical Skills: Ability to analyze data and identify trends related to client relationships.

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Relationship Officer job

1. What is the eligibility criteria to apply for this Relationship Officer job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Surat.
3. How many working days are there for this Relationship Officer job?
   Ans: This Relationship Officer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Relationship Officer job?
   Ans: No, there is no fee applicable for applying this Relationship Officer job and during the employment with the company, i.e., INFINISERVE IT SOLUTION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Relationship Officer role?
   Ans: There is an immediate opening of 2 Relationship Officer at INFINISERVE IT SOLUTION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Relationship Officer job?
   Ans: This Relationship Officer job has 10:00 AM - 06:30 PM timing.