Relationship Manager

Job description:

We hiring a Relationship Manager for its Gold Loan division in Kolkata (Multiple Locations). We are looking for candidates with 1–2 years of experience in Gold Appraisal, Gold Valuation, and Customer Relationship Management.

This is a field-based role requiring strong customer handling skills and knowledge of gold loan processes.

Key Responsibilities

• Perform accurate gold appraisal and valuation (correct caratage capture and stone deduction)

• Ensure 100% compliance with company policies and KYC verification

• Complete customer onboarding and online registration process

• Coordinate internally for loan approvals and processing

• Resolve customer queries during loan disbursement

• Generate new business through referrals and renewals

• Conduct local field activities to generate leads

• Maintain strong relationships with existing customers

Eligibility Criteria

• Graduate (Bachelor’s Degree mandatory)

• 1–2 years of experience in Gold Appraisal / Gold Loan / Gold Valuation

• Age up to 30 years

• Strong communication skills in Bengali (preferred) and basic English

• Two-wheeler with valid Driving License (Mandatory)

• Willingness to travel locally for field visits

Required Skills

• Gold Testing & Valuation Knowledge

• Customer Relationship Management

• KYC Documentation Handling

• Lead Generation & Sales

• Strong Interpersonal Skills

Salary & Benefits

• Competitive Fixed Salary

• Performance-based Incentives

• Career Growth Opportunities

• Training & Skill Development

Work Locations:- KOLKATA / BALLYGUNGE/ C.R.AVENUE​​/ TANGRA​​/RAJARHAT/ BHATENDA/ VIP ROAD/ ULTADANGA​​ / BEHALA/ BHOWANIPORE​​

Job Type

Full-time

Schedule

Day Shift

How to Apply

Interested candidates can apply directly on Indeed or contact us at:

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement

• Life insurance

• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Gold Loan: 1 year (Preferred)

License/Certification:

• 2 Wheeler Licence (Preferred)

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.