A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
30,000 - 55,000 /month
Dhanxpert Solutions Llp
Ghatkopar West, Mumbai
1 - 6+ years Experience in Sales / Business Development
Full Time
Key Responsibilities
Monitor calls and email transactions and evaluate team performance.
Conduct feedback sessions, team meetings and calibration sessions.
Identify areas of improvement and conduct refresher training.
Generate and analyze quality performance reports.
Drive process improvements and customer satisfaction.
Communicate quality/process updates and share best practices.
Ensure quality and customer satisfaction targets are achieved.
Requirements
Amadeus & Galileo knowledge is mandatory.
Strong knowledge of Travel Technology, GDS and e-travel.
Knowledge of ADM (Airline Debit Memo).
Proficient in English & Hindi.
Knowledge of Domestic & International travel processes.
Strong customer service and escalation-handling skills.
Good reporting, analytical and communication skills.
IATA certification is an added advantage.
Comfortable working in shifts if required.
