Pre-Sales Executive

Job Description – Telecaller

Job Title: Telecaller / Telecalling Executive
Experience: 1–2 Years
Job Type: Full-Time
Location: Hyderabad
Department: Sales / Customer Support

Job Summary

We are looking for a confident and energetic Telecaller with 1–2 years of experience in handling customer calls, generating leads, explaining products or services, and following up with potential customers.

Key Responsibilities

• Make outbound calls to potential customers and follow up on leads.

• Explain company products and services clearly to customers.

• Generate leads and schedule appointments for the sales team.

• Handle customer inquiries and maintain good customer relationships.

• Update customer details, call records, and follow-up status in CRM or Excel.

• Achieve daily and monthly calling targets.

• Coordinate with the sales team to convert leads into business opportunities.

Required Languages

Candidates must be able to communicate in the following languages:

• Telugu

• Tamil

• Kannada

• Hindi

• English

Note: Fluency in multiple regional languages is preferred.

Required Skills

• Excellent communication and telephone etiquette.

• Good convincing, negotiation, and customer-handling skills.

• Lead generation and follow-up skills.

• Ability to handle customer objections professionally.

• Target-oriented approach and time management.

• Basic computer knowledge and data entry skills.

Technical Knowledge

• Basic knowledge of MS Excel and MS Word.

• Experience using CRM software for lead management and follow-ups.

• Knowledge of calling software, dialers, or telecalling tools.

• Ability to maintain call logs and customer databases.

• Basic knowledge of email and internet usage.

• Understanding of lead tracking, sales pipelines, and appointment scheduling.

Eligibility Criteria

• Minimum 1–2 years of experience in telecalling, telesales, or customer support.

• Strong verbal communication in the required languages.

• Positive attitude, patience, and willingness to learn.

• Fresh graduates with excellent communication skills may be considered if suitable.

Preferred Candidate Profile

A candidate who is confident on calls, communicates effectively with customers, has basic technical knowledge, and can generate quality leads through consistent follow-ups.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 2 years of experience.