Operation Executive

Job Description – Sales & Operations Executive – Ludhiana

Position: Sales & Operations Executive
Location: Ludhiana
Department: Sales & Operations
Employment Type: Full-Time

Role Overview

We are looking for a responsible and result-oriented Sales & Operations Manager to take complete ownership of the company's business operations in Ludhiana. The candidate will be responsible for managing sales, customer bookings, service partners, daily operations, team coordination, service quality, and revenue growth for the Ludhiana market.

Key Responsibilities

Sales & Business Development

• Manage sales and revenue targets for the Ludhiana market.

• Handle incoming leads and ensure timely follow-up and conversion.

• Drive customer acquisition, repeat bookings, upselling, and cross-selling.

• Monitor lead conversion, booking value, revenue, and sales performance.

• Develop local strategies to increase business and market penetration.

• Build relationships with key customers and local businesses.

Operations Management

• Take complete ownership of day-to-day operations in Ludhiana.

• Ensure all confirmed bookings are properly scheduled and executed.

• Coordinate with customers, service partners, and internal teams for smooth service delivery.

• Ensure the right partner is assigned based on location, service type, availability, and capability.

• Monitor partner confirmations, attendance, punctuality, and service completion.

• Handle last-minute cancellations, delays, replacements, rescheduling, and operational issues.

• Ensure adequate availability of service partners to meet daily demand.

• Monitor service quality and take corrective action wherever required.

• Ensure all operational SOPs are strictly followed.

Customer Management

• Ensure customers receive timely booking confirmations and updates.

• Handle customer complaints, escalations, refunds, cancellations, and service-related issues.

• Personally manage critical customers and escalations when required.

• Collect and monitor customer feedback to improve service quality.

• Ensure a high level of customer satisfaction and repeat business.

Partner Management

• Recruit and onboard suitable service partners in Ludhiana.

• Maintain an active and reliable partner network.

• Monitor partner performance, availability, response time, and customer feedback.

• Build strong relationships with service partners while maintaining company standards.

• Take action against repeated performance or quality issues.

Team & Process Management

• Coordinate with the central sales, CX, finance, and management teams.

• Monitor daily performance and ensure timely completion of assigned tasks.

• Maintain accurate CRM and operational records.

• Prepare daily and weekly reports covering sales, bookings, revenue, partner performance, cancellations, and complaints.

• Identify operational gaps and implement improvements.

• Ensure smooth communication between the Ludhiana team and central office.

Key KPIs

• Ludhiana sales and revenue achievement.

• Lead-to-booking conversion rate.

• Number of bookings completed.

• Customer satisfaction and repeat booking rate.

• Partner availability and response rate.

• Successful job completion rate.

• Cancellation and complaint rate.

• Average booking value.

• Operational turnaround time.

• Partner performance and service quality.

• Overall profitability and growth of the Ludhiana market.

Required Skills

• Strong sales and business development skills.

• Excellent communication and negotiation abilities.

• Strong operational and problem-solving skills.

• Ability to manage customers, employees, and service partners simultaneously.

• Good knowledge of CRM, WhatsApp, Excel/Google Sheets, and digital tools.

• Strong follow-up and coordination skills.

• Ability to work independently and take ownership of the city operations.

• Target-oriented and comfortable working in a fast-paced environment.

• Prior experience in sales, operations, field services, facility management, cleaning services, logistics, or a similar service-based business will be preferred.

Ideal Candidate

The ideal candidate should be a hands-on city operator and sales leader who can take complete responsibility for the Ludhiana market—from generating and converting business to ensuring successful service delivery. The person should be capable of building the local partner network, managing daily operations, solving customer issues, driving revenue, and ensuring overall growth and profitability of the Ludhiana business.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 2 years of experience.