Lead - Inside Sales (Customer Experience Outbound North America)

Lead - Inside Sales (CX-Outbound-NA) Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We’re hiring Account Executives to drive growth for Freshworks in the Outbound segment. This is a full-cycle outbound sales role - ideal for SaaS professionals who thrive on building pipeline, managing end-to-end deal cycles, and owning a book of business from the ground up. You will be responsible for driving new business opportunities across select countries, expanding Freshworks’ footprint in high-growth regions. You’ll be responsible for prospecting, developing, and closing new business opportunities end-to-end — with the autonomy to own your territory and the support of a BDR and partner network to help you win. Key Responsibilities Pipeline Generation & Territory Ownership Own and grow an assigned territory across markets; develop and execute a strategic plan to achieve and exceed quota. Drive 100% outbound-led growth through cold calling, personalized outreach, partner collaboration, and events. Leverage account intelligence tools (LinkedIn Sales Navigator, ZoomInfo, etc.) to identify and engage key decision-makers. Run the entire sales cycle - from discovery and solution demos (alongside solution engineers) to proposal, negotiation, and close. Collaborate closely with Presales, Marketing, and Customer Success teams to deliver seamless customer experiences. Partner with a dedicated BDR to plan, prospect, and grow your patch strategically. Work closely with channel partners, distributors, and resellers to co-create pipeline and expand reach Maintain accurate CRM hygiene in Salesforce - tracking outreach, pipeline progression, and deal insights. Consistently meet and exceed monthly and quarterly sales and pipeline targets. What’s in it for You Run your territory end-to-end — complete ownership to plan, execute, and grow your book of business. Sell products customers love — Freshworks solutions offer fast time-to-value, high adoption, and proven ROI. Collaborative ecosystem — a dedicated BDR and partner network to accelerate pipeline growth. Market opportunity — High-growth regions with strong brand momentum and whitespace to capture. Performance-driven rewards — competitive compensation and uncapped commissions. Transparent, empowering culture — where consistency, curiosity, and accountability are celebrated. Leadership visibility and career growth — your performance is recognized and your voice matters. Qualifications 6-9 years of SaaS sales experience Proven success in outbound-led, full-cycle sales environments. Strong command of cold calling, discovery, and consultative selling techniques. Must be familiar with BANT and MEDDPICC frameworks. Familiarity with sales tools such as Sales Navigator, ZoomInfo, Lusha, and CRM systems (preferably Salesforce). Excellent communication and presentation skills, with the ability to engage C-level stakeholders. Self-starter with strong time management, resilience, and ownership mindset. Comfortable working in-office and aligned to specific region Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Experience Level Senior Level