Key Account Manager

🔹 1. Relationship Management

• Build and maintain strong, long-term relationships with key clients.

• Act as the primary point of contact between the client and the company.

• Ensure high levels of client satisfaction through proactive support.

🔹 2. Strategic Account Planning

• Understand the client’s business objectives, challenges, and industry trends.

• Develop account strategies to grow revenue within key accounts.

• Identify opportunities to upsell and cross-sell products/services.

🔹 3. Sales & Revenue Growth

• Meet or exceed sales targets for assigned key accounts.

• Drive repeat business and customer retention.

• Work with sales teams to close high-value deals.

🔹 4. Internal Coordination

• Collaborate with internal departments (e.g., product, marketing, support, finance) to fulfill client needs.

• Ensure the timely and successful delivery of solutions according to customer needs and objectives.

• Relay client feedback to internal teams for product or service improvement.

🔹 5. Reporting & Forecasting

• Maintain detailed records of account activity, pipeline, and client interactions in CRM.

• Provide regular account updates, revenue forecasts, and risk assessments to leadership.

• Analyze account performance data and identify areas for growth or risk.

🔹 6. Contract & Proposal Management

• Negotiate contracts and agreements to maximize profits and ensure mutual satisfaction.

• Prepare proposals, quotes, and service-level agreements (SLAs).

🔹 7. Problem Solving & Conflict Resolution

• Resolve client issues quickly and effectively to maintain trust.

• Serve as a mediator between the client and internal teams during escalations.

🔹 8. Market Intelligence

• Stay informed about market trends, competitor activities, and client industry updates.

• Provide insights and strategic recommendations based on market intelligence.

🎯 KAM KPIs (Key Performance Indicators)

• Client satisfaction score (CSAT/NPS)

• Retention rate of key accounts

• Revenue growth from key accounts

• Upsell/Cross-sell success rate

• On-time project/service delivery

• Account expansion rate

• It is a Full Time Sales / Business Development job for candidates with 6 months - 5 years of experience.

More about this Key Account Manager job

1. What is the eligibility criteria to apply for this Key Account Manager job?
   Ans: The candidate should be Graduate and above and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹35000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Key Account Manager job?
   Ans: This Key Account Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Key Account Manager job?
   Ans: No, there is no fee applicable for applying this Key Account Manager job and during the employment with the company, i.e., TEXTSPEED TECHNOLOGY PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Key Account Manager role?
   Ans: There is an immediate opening of 10 Key Account Manager at TEXTSPEED TECHNOLOGY PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Key Account Manager job?
   Ans: This Key Account Manager job has 09:30 AM - 06:30 PM timing.