Jewellery Salesman

1. Sales & Customer Service

• Welcome and engage customers with respect, courtesy, and professionalism.

• Provide accurate product information, demonstrate jewellery features, and assist customers in making informed choices.

• Promote and upsell products, schemes, and offers to achieve and exceed individual and showroom sales targets.

• Handle customer queries, concerns, and complaints promptly and effectively, ensuring customer satisfaction.

• Support the showroom manager in closing high-value sales whenever required.

2. Inventory Management

• Handle stock daily, including counting, tallying, and maintaining accurate records.

• Ensure safe handling, proper storage, and security of jewellery stock.

• Update barcodes, product tags, and maintain error-free stock documentation.

• Assist in daily stock audits and reconciliation as per company policy.

3. Visual Merchandising & Grooming

• Maintain showroom counters, shelves, and displays in a neat and attractive manner.

• Ensure jewellery is displayed as per company’s visual merchandising guidelines.

• Keep sales counters stocked with catalogues, brochures, and other sales materials.

• Adhere to personal grooming and uniform standards as per brand guidelines.

4. Old Gold / URD Purchases

• Execute purchase transactions of old gold/URD strictly as per company protocols.

• Ensure accurate valuation, documentation, and compliance with applicable laws.

5. Compliance & Policy Adherence

• Follow company policies for billing, payments, discounts, and schemes.

• Complete all KYC (Know Your Customer) documentation accurately and maintain customer records.

• Ensure compliance with security and operational guidelines.

6. Customer Relationship Management (CRM)

• Build rapport with customers to enhance loyalty and repeat business.

• Maintain customer databases for birthdays, anniversaries, and special occasions.

• Reach out to customers for festive offers, schemes, and showroom promotions.

• Collect customer feedback and share insights with management for service improvement.

7. Order Management & Follow-up

• Record customer orders accurately in registers and order books.

• Coordinate with the order department for timely updates and deliveries.

• Follow up with customers on pending or customized orders.

8. Collaboration & Teamwork

• Work closely with colleagues and managers to ensure smooth operations.

• Share customer feedback and product requirements with management.

Support colleagues during high footfall, events, and promotional activities.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 2 years of experience.