Sales International Travel Consultant

About the Role

Zenthrillia Experiences is hiring a revenue-focused Travel Sales Consultant to own the journey from enquiry to confirmed booking. This role is ideal for someone who understands international FIT/private travel and can turn qualified leads into high-quality, profitable holidays—while giving the founder more time to build Zenthrillia’s signature experiences and brand.

You will consult travellers, design compelling itineraries, prepare quotations, follow up consistently, close bookings, and coordinate a seamless handover to operations.

Key Responsibilities

• Handle inbound travel enquiries across calls, WhatsApp, email and CRM.

• Understand traveller requirements, budget, preferences, travel dates and decision timeline.

• Create customised FIT/private itineraries and quotations for international destinations.

• Confidently sell at least one core destination: Thailand, Vietnam, Bali/Indonesia, Singapore, Malaysia, or another comparable outbound market.

• Follow up on every qualified lead systematically and work towards conversion.

• Build value-led recommendations rather than relying on discounting.

• Achieve monthly collected-revenue and gross-profit targets.

• Maintain complete and accurate CRM records: lead source, status, follow-up date, quotation, notes, conversion reason and lost-lead reason.

• Coordinate with operations, suppliers and finance to ensure availability, booking accuracy, payment collection and smooth customer handover.

• Upsell relevant experiences, transfers, upgrades, insurance and add-ons where appropriate.

• Track competitor pricing and destination trends; share useful sales insights with the team.

• Maintain a professional, consultative and premium customer experience from first call through post-booking handover.

Candidate Requirements

• 2–4 years of experience in international travel sales, holiday packages, DMC sales or outbound FIT sales.

• Strong destination knowledge in at least one relevant international market.

• Demonstrated experience preparing quotations, itineraries and package proposals.

• Comfortable handling leads independently over phone, WhatsApp and email.

• Strong spoken and written English; Hindi is preferred. Additional Indian languages are a plus.

• Familiarity with CRM systems, Google Sheets/Excel and travel quotation tools.

• Commercially sharp: able to protect margins, negotiate intelligently and sell value.

• Organised, responsive and comfortable working remotely with clear daily reporting.

• Customer-first attitude with strong ownership and follow-through.

Success Metrics / KPIs

• Lead response time: within 15 minutes during assigned working hours.

• Lead-contact rate and qualified-lead rate.

• Quote turnaround time: within 24 hours for standard itineraries.

• Follow-up compliance: 100% of active leads updated in CRM.

• Conversion rate on qualified leads.

• Monthly collected revenue.

• Monthly gross profit / gross margin.

• Payment collection discipline.

• Error-free handover and customer feedback after booking.

Target Structure

Targets should be based on both collected revenue and gross profit, not bookings alone.

• Monthly collected-revenue target: set after reviewing lead quality, average booking value and destination mix. A practical starting target is typically ₹15–25 lakh collected revenue per month for a consultant handling qualified FIT leads.

• Minimum gross-margin floor: 12% on international packages, unless a specific exception is approved in writing.

• A booking counts for incentive only after the customer payment is collected and the file is correctly updated in CRM.

• Cancelled, refunded, fraudulent, uncollected or materially loss-making bookings are excluded from incentives.

Salary & Incentive Philosophy

The role should have a stable fixed salary plus a transparent performance incentive. Fixed pay ensures the consultant can focus on quality consultation; incentives reward profitable collections, not unnecessary discounting.

Suggested structure:

• Fixed salary: aligned with experience and demonstrated conversion record.

• Variable incentive: paid monthly on eligible collected gross profit.

• Quality gate: incentives unlock only if CRM compliance, payment collection and handover standards are met.

• No discount-led selling: deals below the margin floor require approval and earn reduced or no incentive.

• It is a Full Time Sales / Business Development job for candidates with 2 - 4 years of experience.