Inside Sales Executive

1. End-to-End Operations Ownership

●       Take complete ownership of planning, execution, and delivery of all operational activities

●       Manage the entire conference lifecycle (pre-event to post-event closure)

●       Ensure all deliverables are executed as per timelines, SOPs, and quality benchmarks

2. Team Leadership & Management

●       Lead and manage all Operations Team members (EOT, SAT coordination, OCMMT alignment)

●       Drive daily task allocation, tracking, and accountability

●       Conduct weekly reviews, performance tracking, and feedback sessions

●       Build a high-performance, ownership-driven team culture

3. Cross-Functional Alignment

●       Act as the central coordination point between:

○       Sales Team

○       Speaker Acquisition Team

○       OCMMT

●       Ensure zero dependency delays and smooth workflow transitions

●       Proactively identify and resolve inter-team bottlenecks

4. Process Governance & Optimisation

●       Ensure strict adherence to SOPs, KPIs, and SLAs

●       Identify gaps and drive process improvements and automation initiatives

●       Maintain structured trackers, dashboards, and documentation systems

5. Execution Monitoring & Reporting

●       Own weekly/monthly reporting on:

○       Conference readiness

○       Task completion rates

○       Risk areas and escalations

●       Provide data-driven insights and recommendations to leadership

6. Escalation & Crisis Management

●       Act as the first line of resolution for operational issues

●       Handle escalations proactively and ensure minimal impact on delivery timelines

●       Drive contingency planning for high-risk conferences

7. Stakeholder & Vendor Coordination

●       Oversee coordination with external vendors, partners, and internal stakeholders

●       Ensure all deliverables are met with quality and timeliness

Key Skills & Competencies

Leadership & Team Management, Operations Strategy & Execution, Project Management, Cross-functional Coordination, Process Excellence, KPI & SLA Management, Data-driven Decision Making, Problem Solving, Crisis Management, Communication & Stakeholder Management, Ownership & Accountability

Eligibility Criteria

●       4–8 years of experience in Operations / Program Management / Event Operations

●       Proven experience in handling teams and driving execution

●       Experience managing multiple projects simultaneously

●       Prior experience in EdTech / Conferences / Academic Operations is preferred

• It is a Full Time Sales / Business Development job for candidates with 6 months - 3 years of experience.