Immigration Case Manager

Company Description: Nexus Migration | #1 Immigration Firm is a highly reputable immigration consultancy based in Dubai and Mumbai, specializing in Permanent Residency and Visit Visas for countries including Canada, Australia, New Zealand, the UK, Germany, and the Schengen region. With over Seven years of industry experience, the firm is recognized for delivering reliable, professional guidance to individuals and families seeking global opportunities. Nexus Migration focuses on transparent processes, personalized advisement, and ethical practices to support clients throughout their immigration journey. Team members join a fast-paced, client-centered environment where their work directly contributes to brighter futures for clients worldwide.

Role Description:

The Case Manager is responsible for managing assigned clients, guiding them through each stage of the visa/immigration process, coordinating documentation, and ensuring timely and professional communication. Canada & Australia PR knowledge will be much beneficial.

Key Responsibilities:

• Manage assigned client cases from onboarding to completion.

• Explain the process, requirements, timelines, and next steps clearly.

• Review client documents and coordinate with the Processing Executive for file preparation.

• Follow up with clients for pending documents, information, and approvals.

• Maintain accurate client records and regularly update the case status.

• Provide timely updates and resolve client queries professionally.

• Coordinate with internal teams to ensure smooth and timely processing.

• Identify and report urgent issues or client escalations to the management.

• Follow company checklists, processes, and communication standards.

• Ensure every assigned case progresses accurately and within the required timeline.

Benefits:

Cell phone reimbursement

Paid sick time

Work Type: In person

Location: Sakinaka, Mumbai

Pay: ₹30,000.00 - ₹40,000.00 per month

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.