Position Overview
The Hotel Manager will be responsible for managing the day-to-day operations of a PY OLLIV–affiliated property. This role focuses on delivering exceptional guest experiences, ensuring operational efficiency across all departments, driving revenue growth, and maintaining compliance with PY OLLIV brand standards. The ideal candidate will demonstrate strong leadership, operational expertise, and a guest-centric approach.
Key Responsibilities
1. Operations Management
Oversee the functioning of Front Office, Housekeeping, Food & Beverage (if applicable), and Maintenance teams.
Ensure all rooms and facilities consistently meet PY OLLIV quality, hygiene, and maintenance standards.
Collaborate with the PY OLLIV Cluster/Area Manager to ensure adherence to operational protocols and brand compliance.
2. Guest Experience
Provide a welcoming environment by personally engaging with guests and addressing concerns promptly and professionally.
Monitor guest reviews across the PY OLLIV app, Google Reviews, and other platforms, implementing strategies to improve ratings and encourage repeat business.
Introduce initiatives to enhance overall guest satisfaction.
3. Revenue & Inventory Management
Manage daily room pricing, availability, and inventory through the PY OLLIV Property Management System (PMS).
Optimize occupancy rates and Average Daily Rate (ADR) through strategic planning.
Recommend promotional activities and seasonal offers to maximize revenue.
4. Staff Leadership & Development
Recruit, train, and supervise staff to ensure adherence to service standards.
Create and maintain duty rosters to ensure adequate staffing during peak periods.
Conduct regular team briefings, performance reviews, and skill development sessions.
5. Financial & Administrative Oversight
Monitor operational expenses and implement cost-control measures without compromising quality.
Prepare and submit daily, weekly, and monthly operational and financial reports.
Ensure timely processing of invoices, payroll, and vendor payments.
6. Compliance & Safety
Uphold PY OLLIV’s health, safety, and security policies.
Ensure compliance with statutory regulations, industry best practices, and brand standards.