Floor Manager

Role Overview

The Floor Manager at Sakhiya Skin Clinic is responsible for maintaining smooth daily operations, ensuring excellent patient service, coordinating with doctors and therapists, and upholding the clinic’s high standards of hospitality, hygiene, and professionalism.

Key Responsibilities

1. Patient Experience & Service Quality

• Welcome every patient with warmth and professionalism.

• Ensure smooth patient flow from reception to treatment rooms.

• Handle patient concerns, feedback, and escalate issues when needed.

• Monitor waiting times and ensure timely service delivery.

2. Staff Supervision & Coordination

• Supervise reception, therapists, and housekeeping teams on the clinic floor.

• Ensure staff grooming, attendance, and discipline as per clinic standards.

• Allocate tasks and monitor daily performance.

• Coordinate with doctors and counselors for appointment scheduling.

3. Operational Excellence

• Ensure clinic ambience, hygiene, and treatment rooms are always ready.

• Check equipment functionality and coordinate for maintenance.

• Maintain proper stock of consumables and raise requirements on time.

• Monitor adherence to SOPs of Sakhiya Skin Clinic.

4. Sales Support & Revenue Monitoring

• Support counselors and front desk in achieving daily/monthly targets.

• Oversee billing accuracy and prevent revenue leakage.

• Ensure patients are informed about offers, packages, and services.

5. Reporting & Compliance

• Maintain daily MIS reports: footfall, sales, appointments, leads.

• Ensure safety protocols and compliance with clinic policies.

• Assist in audits and follow corrective actions.

Key Skills Required

• Strong communication & interpersonal skills

• Leadership and team handling

• Problem-solving and decision-making

• Customer service orientation

• Basic knowledge of Excel & software operations

Qualification & Experience

• Graduate preferred

• 1–3 years of experience in clinic, hospitality, retail, or service industry

• Experience in premium customer service environments is a plus

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Floor Manager job

1. What is the eligibility criteria to apply for this Floor Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹60000 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Floor Manager job?
   Ans: This Floor Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Floor Manager job?
   Ans: No, there is no fee applicable for applying this Floor Manager job and during the employment with the company, i.e., Sakhiya Skin Clinic Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Floor Manager role?
   Ans: There is an immediate opening of 5 Floor Manager at Sakhiya Skin Clinic Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Floor Manager job?
   Ans: This Floor Manager job has 10:00 AM - 08:00 AM timing.