Key Responsibilities:
Visit customers at their residences or business premises to collect overdue payments.
Negotiate payment plans and settlements in accordance with company policies.
Maintain accurate records of all visits, communications, and payments collected.
Deliver legal or warning notices if required.
Provide regular updates and reports to the collections supervisor or manager.
Ensure all field activities are conducted in a professional and ethical manner.
Identify and escalate high-risk or uncooperative accounts.
Adhere to company policies, compliance regulations, and data confidentiality rules