Customer Support Executive

Customer Service Renewals-Prompt and Clear Communication

• Respond quickly: Customers expect quick replies, especially when they have concerns or need help. Aim to respond to emails, calls, or chats within 24 hours.

• Clear explanations: Avoid jargon and make sure the customer fully understands any information you're providing. If you’re discussing renewals, clearly explain the process and timeline.

2. Personalized Service

• Know your customer: Use their name and refer to past interactions if possible. For renewals, mentioning how long they've been with your company or the value they've received helps build a stronger connection.

• Tailored solutions: Instead of giving generic answers, tailor your response based on the customer’s history and specific needs.

3. Active Listening

• Hear them out: Listen to what the customer is saying and show empathy. This builds trust and shows you care about solving their issue.

• Clarify and confirm: Restate what they’ve said to ensure you understand. For example, "It sounds like you’re asking about renewing your subscription, is that right?"

4. Proactive Approach

• Follow up: For renewals, proactively reach out before the expiration date to remind customers of upcoming renewals. Give them a heads-up about any changes or benefits they should know about.

• Offer solutions: If a customer is thinking about canceling or switching, present alternatives or benefits that they might not have realized. Sometimes, customers need reassurance on the value they’re receiving.

5. Consistency

• Maintain high standards: Ensure that the same level of care and attention is provided to every customer. This includes consistent messaging, troubleshooting, and follow-up practices.

• Centralized knowledge base: Make sure your team has access to the same resources and knowledge to avoid any conflicting answers.

6. Clear Process for Renewals

• Simplify the process: Customers shouldn’t have to jump through hoops to renew. Streamline the process to make it easy and quick.

• Transparency about terms: Be upfront about pricing, renewal dates, and any changes to services or features. Customers appreciate knowing what to expect.

7. Customer Feedback

• Ask for feedback: After a renewal, consider asking customers how the process went. What worked? What could have been better? This information is invaluable for improving the service in the future.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 1 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., UNISYS HR SERVICES INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 25 Customer Support Executive at UNISYS HR SERVICES INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has 09:00 AM - 06:00 PM timing.