Customer Support Executive

Job description

• Understanding the needs of the enterprise customers for our products and solutions

• Matching client needs with our product features and configuration/setup of software to meet client needs

• Give product training to Corporate and SME customers

• Configuring pilot and proof of concept for corporate customers, based on customer needs

• Play role of consultant for the implementation of enterprise software rollout

• Ensure that the customer uses all the functionalities of our software

• Training the Admin, Managers and Users of the corporate/enterprise for effective usage of our product

• Ensure smooth implementation of our SaaS based software

• Working with the Corporate Customer to ensure maximum usage and effective ROI of our product

• Providing customer support to the corporate users for any issues faced during usage of our application

• Software Testing and Bug Reporting

• Giving suggestions and ideas for new features and functions of software

• Ensure Customer Delight and zero churn for the accounts managed

Qualifications

• Bachelor's degree or equivalent experience

• 1- 2 years prior experience in software support and customer success preferred

• Good command over MS Excel

• Strong communication and interpersonal skills

• Understanding of enterprise software domain esp in ERP or CRM

• Proven knowledge and execution of successful development/support strategies

• Focused and goal-oriented

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹25000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Synoverge Consultants.
4. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
5. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 1 Customer Support Executive at Synoverge Consultants
6. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
7. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has 10:00 AM - 07:00 AM timing.