Customer Support Executive

Customer service executives are mostly responsible for attending to customer’s needs and complaints to the best of their ability.The customer service executive job description usually entails answering customers’ phone calls to take orders, resolve complaints, and to answer to queries. It could also be to provide information to customers.

Customer service executives serve as the primary point of contact for clients coming to a company for inquires, requests, queries, and complaints.

Everybody at one time or the other has needed the help of a service executive, which is sometimes in the form of a call or a face to face meeting.

Any special request or grievance from customers that service executives are unable to resolve is referred to more specialized departments for further resolution.

There is almost no industry that does not require the service of a customer service executive. This is how important this role is in the corporate sector.

Since every business thrives on customers, how they are treated determines to a large extent the growth of the business.As a customer service executive, your role will be to use your skills and experience to ensure that your company delivers the best and highest possible standards of service to its customers.

That is to say that your primary duty in any company is to ensure maximum customer satisfaction. In simple terms, you are to make sure, to your best ability, that every customer leaves your company happy and satisfied.

Customer service executives are also given the tasks of identifying trends, this they do by analyzing customer records of purchase, inquiries, and complaints.

They are also responsible for supervising a team of customer service representatives.Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly.Network with various departments and groups that are involved in customer support, orders, and processing

• Ensure maximized productivity and minimized costs

• Encourage and motivate team members for continuance of quality service delivery Calls.

• It is a Full Time Sales / Business Development job for candidates with 2 - 5 years of experience.