Customer Service Inbound Process

17,000 - 18,000 /month

Victa Earlyjobs Technologies Private Limited

Somajiguda, Hyderabad

1 - 2 years Experience in Sales / Business Development

50 Openings

Full Time

Job Highlights

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working

Job Description

Customer Services inbound process

Company: Globiva Services Pvt Ltd

Location: 3rd Floor, Fortune 9 Towers, Somajiguda, Opposite Yashoda Hospital, Hyderabad

About the Role

Globiva Services Pvt Ltd is hiring enthusiastic Customer Service Associates to support leading banking clients like Kotak, RBL, and Border Plus. This is a full-time role where you will be the first point of contact for customers, handling inbound queries and ensuring excellent service delivery.

Responsibilities

Answer inbound customer calls and resolve queries related to banking services and products.
Provide accurate and timely information while maintaining high service quality.
Build positive customer relationships by ensuring clear communication in English and regional language.
Maintain detailed records of customer interactions in the system.
Escalate unresolved or complex issues to the appropriate department.
Meet daily/weekly performance metrics like call handling time, resolution, and quality.
Ensure compliance with company policies, process guidelines, and regulatory requirements.

Qualifications & Experience

Graduate (any discipline).
Freshers or candidates with 0–1 year of customer service/BPO experience.
Excellent communication skills in English + Hindi
Basic computer literacy and good typing skills.
Strong interpersonal and problem-solving abilities.

Job Details

Salary: ₹17,000 – ₹18,000 per month (depending on process and profile).
Shift: 24/7 rotational shifts.
Week Off: 1 rotational weekly off.
Employment Type: Full-time.
Industry: Banking / Financial Service

Other Details

It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.

More about this Customer Service Inbound Process job

Who is eligible to apply for this Customer Service Inbound Process job at Victa Earlyjobs Technologies Private Limited?
Ans : Candidates should have a Graduate and above qualification for this Customer Service Inbound Process job offered by Victa Earlyjobs Technologies Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹17,000-₹18,000 per month in this Customer Service Inbound Process position.
What is the work schedule for this Customer Service Inbound Process job?
Ans : This Customer Service Inbound Process job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Somajiguda, Hyderabad.
How many vacancies are there for this Customer Service Inbound Process job?
Ans : There are 50 vacancies for this Customer Service Inbound Process role.
Is this job open for all genders?
Ans : Yes, this Customer Service Inbound Process job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Service Inbound Process position is Somajiguda, Hyderabad.
What makes this Customer Service Inbound Process job a good opportunity?
Ans : This Customer Service Inbound Process job is a good opportunity as it offers a salary between ₹17,000-₹18,000 per month. This is a Full Time job and has 50 openings.