Customer Sales Executive

We at Zero Energy Australian help home owners with energy efficient products and renewable solutions.We headquartered in Melbourne,Australia serving homeowners across Victoria and beyond with government-rebated Ducted HVAC systems, solar panels, battery storage, and water filtration products. We operate under the VEU (Victorian Energy Upgrades), Solar Victoria, and federal STC rebate schemes.

We are currently expanding our Noida operations team and are looking for a Customer Engagement Specialist who is communicative, dependable, and genuinely customer-focused. This is not a cold-calling role. You will work with warm inbound enquiries and pre-qualified outbound leads — homeowners who have already expressed interest in energy upgrades or government rebate programs. Your job is to engage, consult, qualify, and schedule confirmed appointments for our Australian field team.

If you enjoy speaking with people, take pride in keeping accurate records, and want to grow within an international business environment — this role is built for you.

Customer Service & Support

• Handle inbound calls and web enquiries from Australian homeowners during AEST business hours

• Respond to customer queries professionally, clearly, and with genuine empathy

• Consult customers on basic product and service-related questions (training provided)

• Act as the communication bridge between customers and our internal sales, operations, and support teams

• Ensure every customer interaction is smooth, timely, and professional

Sales Support & Pre-Qualification

• Make outbound follow-up calls to warm, pre-qualified leads — no cold lists, no cold calling

• Qualify homeowners for VEU, Solar Victoria, and federal rebate eligibility

• Understand customer requirements, property type, and energy upgrade expectations

• Pass well-documented, qualified information to the sales and technical team

• Make consultative sales calls after structured training — no hard targets

Appointment Scheduling

• Schedule and confirm in-home assessment appointments in the field team's calendar

• Send appointment confirmations via SMS and email

• Make reminder calls 24 hours and 2 hours prior to each appointment

• Manage reschedules, cancellations, and callback queues efficiently

Coordination & Record Keeping

• Update and maintain accurate customer records in Zoho CRM at all times

• Coordinate with sales, operations, and support teams on customer requirements

• Follow up on all pending customer actions and open requests

• Ensure every interaction is documented correctly for compliance and team visibility

HOW PERFORMANCE IS MEASURED

There are no rigid daily call targets or pressure-based KPIs. Performance is monitored based on:

• Communication quality — clarity, tone, and professionalism in every interaction

• Data accuracy — completeness and correctness of all CRM records

• Customer handling — empathy, patience, and resolution orientation

• Reliability and consistency — punctuality, follow-through, and dependability

Requirements

Must Have

• Minimum 1 year of experience in an Australian-process BPO, contact centre, or customer-facing role

• Excellent English communication skills — spoken and written (clear, neutral, confident)

• Prior experience in appointment booking, customer service, lead nurturing, or inside sales

• Basic working knowledge of CRM systems — Zoho CRM or similar

• Comfortable working AEST-aligned morning shift from our Noida office

• Immediate availability to join — notice period must be nil or bought out within 15 days

Preferred

• Experience in solar, renewable energy, HVAC, insurance, or home services (Australian process)

• Familiarity with government rebate schemes — VEU, Solar Victoria, STC

• Exposure to Australian customer behaviour and communication style

• Background in consultative or advisory customer interactions

Personal Attributes

• Communicates clearly and adjusts tone naturally for different customers

• Patient and empathetic — comfortable with the 35–65 age group demographic

• Organised, detail-oriented, and follows through on every commitment

• Self-motivated and responsible in an in-office team environment

• Genuinely interested in long-term growth within an international business

Benefits

COMPENSATION & BENEFITS

Salary ₹30,000 per month in-hand during the probation period (45 days). Salary is reviewed and revised upward at the end of probation based on performance — high performers are eligible for fast-track revision without waiting for an annual cycle.

Performance Bonus Monthly performance-linked bonus on top of base pay. No ceiling on earnings for consistent performers.

Benefits

• Fully paid product and process training before you take your first live call

• No aggressive sales pressure — quality and professionalism are what we measure

• Exposure to Australian business markets and international work culture

• Defined career growth path — Senior Specialist and Team Leader roles within 12–18 months

• Stable Monday to Friday schedule — no rotational shifts, no weekends

• Supportive in-office team environment in Noida

IMPORTANT — READ BEFORE APPLYING

• This role is open to immediate joiners only. Candidates with a notice period beyond 15 days will not be considered.

• Profiles that do not match the job description will be disqualified at the screening stage without further communication.

• Prior Australian-process experience is a strict requirement — domestic India-market-only backgrounds will not be considered for this role.

• It is a Full Time Sales / Business Development job for candidates with 0 - 4 years of experience.