Customer Relationship Manager

Job Title: CRM Executive / Specialist

Location: [Indore]

Job Type: Full-time

About the Role

We are seeking a proactive CRM Executive with excellent communication skills and proven experience in customer relationship management. The ideal candidate will be responsible for building strong client relationships, ensuring customer satisfaction, and driving loyalty through effective communication and service delivery.

Key Responsibilities

Manage and strengthen relationships with existing customers through regular follow-ups, calls, and emails.

Act as the primary point of contact for clients, addressing queries, concerns, and feedback promptly.

Ensure a seamless customer experience across all touchpoints.

Work with internal teams (sales, support, and operations) to resolve customer issues efficiently.

Maintain and update customer records in the CRM system accurately.

Analyze customer behavior and provide insights to improve retention and engagement.

Support in designing and executing customer engagement campaigns.

Contribute to achieving customer satisfaction and retention goals.

Requirements

Bachelor’s degree in Business, Marketing, Communication, or a related field.

1–3 years of proven experience in CRM, client servicing, or customer success.

Excellent verbal and written communication skills with a customer-first approach.

Strong interpersonal and problem-solving abilities.

Proficiency in CRM software/tools (Zoho, Salesforce, HubSpot, or similar).

Ability to multitask and handle client escalations with professionalism.

Positive attitude, patience, and strong organizational skills.

• It is a Full Time Sales / Business Development job for candidates with 0 - 1 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Indore.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., SYNTURE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 20 Customer Relationship Manager at SYNTURE
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has 09:00 सुबह - 06:00 शाम timing.