Customer Relationship Manager

Job Title: Receptionist/Customer Relationship Manager

Location: Wadala East, Mumbai

Experience: Minimum 2 3 years

Salary: Up to 20,000/month + Annual Bonus

Employment Type: Full time

Work Days: Monday to Saturday

Job Overview:

We are seeking a sincere and detail oriented Receptionist / CRM Manager to manage day to day customer interactions and support internal operations. The ideal candidate will be proactive, organized, and capable of handling communication across multiple platforms, ensuring a smooth and professional customer experience.

Key Responsibilities:

•Manage incoming customer orders from various platforms (phone, email, WhatsApp, Amazon, etc.).

•Oversee the end to end order processing from receipt to delivery ensuring timely fulfillment.

•Coordinate with internal departments to ensure accurate and efficient order handling.

•Deliver exceptional customer service, including timely updates and resolution of issues.

•Maintain and regularly update customer information in Excel and ERP software.

•Follow up on payments and ensure accurate record keeping

•Collect feedback, address concerns, and encourage repeat orders through ongoing engagement.

Foster a positive and smooth customer journey through clear, timely communication.

Qualifications & Skills:

•Minimum HSC ( 12 th pass); a Bachelor s degree in any field is preferred.

•Minimum 2 3 years of experience in customer service, reception, or CRM roles.

•Strong interpersonal and communication skills in both English and Hindi.

•Proficiency in Microsoft Excel and experience with ERP systems.

•Ability to manage time, multitask, and work in a fast paced environment.

•Customer focused mindset with attention to detail and accuracy.

Application Process:

Interested candidates can share their updated profiles with the subject

line: ““[Job Tittle]––[Your Name]” at proactive@smgroup.work (CC:

Team.HiringDesk@gmail.com

For queries, contact 91 8850694865 / 91 9326684265

• It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.

More about this Customer Relationship Manager job

1. What is the eligibility criteria to apply for this Customer Relationship Manager job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹20000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Manager job and during the employment with the company, i.e., STORY MOLDERS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Manager role?
   Ans: There is an immediate opening of 2 Customer Relationship Manager at STORY MOLDERS
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Manager job?
   Ans: This Customer Relationship Manager job has 09:00 AM - 06:00 PM timing.