Customer Relationship Manager

We are looking for a CRM Manager to join our team AVS GROUP. The role offers 45 K to 70 K In Hand Salary and involves managing customer data, delivering outstanding customer service related to Real Estate Sector. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities

• Database Management: Maintain and update the CRM system with accurate client information and interaction history.

• Lead Nurturing & Follow-up: Track potential buyers, schedule site visits, and perform follow-up actions to convert leads

• Post-Sales Support: Manage documentation like Buyer-Seller Agreements, payment receipts, and property possession letters.

• Client Engagement: Develop communication strategies to ensure customer satisfaction, handle queries, and build loyalty.

• Reporting & Analysis: Analyze client engagement data and report on sales activities/trends to management. 

Required Skills and Qualifications

• Technical Proficiency: Strong knowledge of CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.

• Communication: Excellent interpersonal skills for interacting with clients, agents, and sales teams.

• Organizational Skills: High attention to detail to manage documentation and follow-ups accurately.

• Experience: Previous experience in real estate sales, customer relationship management, or administration.

• Education: A bachelor’s degree in Business, Real Estate, or a related field is typically preferred. 

Typical Daily Activities

• Conducting welcome calls or emails to new clients.

• Updating lead statuses based on recent interactions.

• Following up on outstanding payments or document signings.

Coordinating with sales agents to align on client engagement

• It is a Full Time Sales / Business Development job for candidates with 3 - 6 years of experience.