Customer Relationship Executive

18,000 - 20,000 /month

Sangam Sweets

Rajaji Nagar, Bangalore

1 - 3 years Experience in Sales / Business Development

2 Openings

Full Time

Skills Required

Cold Calling

Computer Knowledge

Lead Generation

MS Excel

Wiring

Job Highlights

Sales Type: B2B Sales

12th Pass and above

Females Only

09:00 AM - 06:00 PM | 6 days working

Job Benefits: Meal, Insurance, PF

Job Description

Roles and Responsibilities of CRM

1. Managing Online Orders (Shopify)

Monitor and process daily Shopify orders.
Track shipping and delivery status for each order.
Coordinate with the logistics team to resolve delivery delays or stuck shipments.
Handle customer queries related to Shopify orders, payments, and deliveries.
Sales Order Management
- Create and update sales orders accurately in the system.
- Coordinate with production and dispatch teams to ensure timely fulfilment.
Customer Database Management
- Create and maintain customer profiles with up-to-date contact information.
- Ensure all customer details are properly recorded for future communication and service.
Communication & Customer Support
- Attend to customer calls, WhatsApp messages, and emails promptly.
- Respond to inquiries, complaints, and feedback in a courteous and professional manner.
- Resolve customer issues efficiently and ensure complete satisfaction.
Marketing & Promotion
- Promote Sangam Sweets’ products, offers, and festive campaigns through WhatsApp and email.
- Prepare and send mass mailers for product launches, discounts, and special occasions.

Quotation Preparation
- Prepare and share quotations for bulk or corporate orders.
- Follow up with clients for order confirmations and payments.
Shipping Coordination
- Track dispatches and deliveries in real-time.
- Communicate with courier partners regarding shipment delays or exceptions.
- Update customers with accurate shipping details and estimated delivery timelines.

✅ Summary

The CRM ensures smooth handling of customer interactions, online and offline orders, timely communication, and effective resolution of customer queries — representing Sangam Sweets with professionalism and care. 🍬✨

Other Details

It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Executive job

What skills and experience do you need for this Customer Relationship Executive job?
Ans : To apply for this Customer Relationship Executive job, candidates should have skills like Cold Calling, Computer Knowledge, Lead Generation, MS Excel, Wiring along with 1-3 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹20,000 per month in this Customer Relationship Executive position.
What is the work schedule for this Customer Relationship Executive job?
Ans : This Customer Relationship Executive job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Rajaji Nagar, Bangalore.
How many vacancies are there for this Customer Relationship Executive job?
Ans : There are 2 vacancies for this Customer Relationship Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-3 years of experience are eligible to apply for this Customer Relationship Executive role. Only female candidates are eligible.
What work will you do in this role?
Ans : As a Customer Relationship Executive, you will work on skills like Cold Calling, Computer Knowledge, Lead Generation, MS Excel, Wiring.
What is the job location for this position?
Ans : The job location for this Customer Relationship Executive position is Rajaji Nagar, Bangalore.
Who is the right fit for this Customer Relationship Executive job?
Ans : A candidate having skills like Cold Calling, Computer Knowledge, Lead Generation, MS Excel, Wiring with 1-3 years of experience is the right fit for this Customer Relationship Executive job.
What makes this Customer Relationship Executive job a good opportunity?
Ans : This Customer Relationship Executive job is a good opportunity as it offers a salary between ₹18,000-₹20,000 per month. This is a Full Time job and has 2 openings.