Customer Relationship Executive

Job Summary:

The Guest Relation Executive (GRE) is responsible for providing a warm, friendly, and welcoming experience to every guest entering the restaurant. As a host, the GRE will greet, seat, and ensure that each guest feels valued and attended to throughout their visit. This role is essential in creating a memorable guest experience that aligns with our brand’s service standards.

Key Responsibilities:

1. Greeting Guests:

   • Warmly greet guests as they enter the restaurant, making them feel welcomed and valued.

   • Maintain a friendly, approachable demeanour while making eye contact and using a cheerful tone.

2. Seating Guests:

   • Efficiently manage the seating area by directing guests to their tables promptly and ensuring they are comfortably seated.

   • Monitor table availability and maintain a waiting list during peak hours to manage guest flow.

3. Assisting with Guest Needs:

   • Be attentive to guests’ needs, including providing menu assistance and answering any queries regarding the food and services offered.

   • Assist in providing high chairs, wheelchair access, and other specific needs to accommodate all guests.

4. Ensuring Guest Delight:

   • Engage with guests during their visit, ensuring that they have a delightful experience. Gather feedback and handle minor complaints politely and promptly, escalating issues to the Shift Manager if needed.

   • Offer friendly farewells and invite guests to return as they leave the restaurant.

5. Maintaining Cleanliness and Organization:

   • Ensure the dining and waiting areas are clean and organized at all times.

   • Regularly check and maintain the hygiene of high-contact areas, such as the entrance, waiting area, and menus.

6. Coordinating with the Team:

   • Work closely with the service and kitchen teams to ensure a seamless flow of orders and table turnovers.

   • Update the team on any special guest requirements or reservations.

7. Promotional Activities:

   • Actively inform guests about any ongoing promotions or offers and encourage them to try new items or upgrade their orders.

Skills and Qualifications:

• Education: Graduate in any field, hospitality courses or certifications are a plus.

• Experience: Previous experience in customer service or hospitality, preferably in a QSR or fast-paced environment.

• Skills:

  • Excellent communication and interpersonal skills.

  • Strong customer focus with the ability to create a positive guest experience.

  • Ability to multitask and manage time efficiently.

  • Good organizational and problem-solving skills.

• Attributes:

  • Friendly, approachable, and well-groomed appearance.

  • Punctual and reliable with a positive attitude.

  • Able to work in a dynamic and fast-paced environment.

Working Conditions:

• Flexible schedule with shifts that may include mornings, evenings, weekends, and holidays.

• Standing for long periods and interacting with guests consistently throughout the shift.

• Adhering to the grooming guidelines.

The Guest Relation Executive (GRE) plays a vital role in setting the tone for an enjoyable dining experience, ensuring that each guest leaves with a smile.

• It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Diploma and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., OAM INDUSTRIES (INDIA) PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 20 Customer Relationship Executive at OAM INDUSTRIES (INDIA) PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 12:00 PM - 09:00 PM timing.