Customer Relationship Executive

salary 18,000 - 25,000 /month
company-logo
job companyOam Industries (india) Private Limited
job location Gachibowli, Hyderabad
job experience1 - 3 years Experience in Sales / Business Development
New
20 Openings
full_time Full Time

Job Highlights

qualification
Diploma and above
gender
All genders
jobShift
12:00 PM - 09:00 PM | 6 days working
star
PAN Card, Aadhar Card, Bank Account

Job Description

Job Summary:

The Guest Relation Executive (GRE) is responsible for providing a warm, friendly, and welcoming experience to every guest entering the restaurant. As a host, the GRE will greet, seat, and ensure that each guest feels valued and attended to throughout their visit. This role is essential in creating a memorable guest experience that aligns with our brand’s service standards.

Key Responsibilities:

  1. Greeting Guests:

    • Warmly greet guests as they enter the restaurant, making them feel welcomed and valued.

    • Maintain a friendly, approachable demeanour while making eye contact and using a cheerful tone.

  2. Seating Guests:

    • Efficiently manage the seating area by directing guests to their tables promptly and ensuring they are comfortably seated.

    • Monitor table availability and maintain a waiting list during peak hours to manage guest flow.

  3. Assisting with Guest Needs:

    • Be attentive to guests’ needs, including providing menu assistance and answering any queries regarding the food and services offered.

    • Assist in providing high chairs, wheelchair access, and other specific needs to accommodate all guests.

  4. Ensuring Guest Delight:

    • Engage with guests during their visit, ensuring that they have a delightful experience. Gather feedback and handle minor complaints politely and promptly, escalating issues to the Shift Manager if needed.

    • Offer friendly farewells and invite guests to return as they leave the restaurant.

  5. Maintaining Cleanliness and Organization:

    • Ensure the dining and waiting areas are clean and organized at all times.

    • Regularly check and maintain the hygiene of high-contact areas, such as the entrance, waiting area, and menus.

  6. Coordinating with the Team:

    • Work closely with the service and kitchen teams to ensure a seamless flow of orders and table turnovers.

    • Update the team on any special guest requirements or reservations.

  7. Promotional Activities:

    • Actively inform guests about any ongoing promotions or offers and encourage them to try new items or upgrade their orders.

 

Skills and Qualifications:

  • Education: Graduate in any field, hospitality courses or certifications are a plus.

  • Experience: Previous experience in customer service or hospitality, preferably in a QSR or fast-paced environment.

  • Skills:

    • Excellent communication and interpersonal skills.

    • Strong customer focus with the ability to create a positive guest experience.

    • Ability to multitask and manage time efficiently.

    • Good organizational and problem-solving skills.

  • Attributes:

    • Friendly, approachable, and well-groomed appearance.

    • Punctual and reliable with a positive attitude.

    • Able to work in a dynamic and fast-paced environment.

Working Conditions:

  • Flexible schedule with shifts that may include mornings, evenings, weekends, and holidays.

  • Standing for long periods and interacting with guests consistently throughout the shift.

  • Adhering to the grooming guidelines.

The Guest Relation Executive (GRE) plays a vital role in setting the tone for an enjoyable dining experience, ensuring that each guest leaves with a smile.

 

Other Details

  • It is a Full Time Sales / Business Development job for candidates with 1 - 3 years of experience.

More about this Customer Relationship Executive job

  1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
    Ans: The candidate should be Diploma and above and above with 1 - 3 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Hyderabad.
  3. How many working days are there for this Customer Relationship Executive job?
    Ans: This Customer Relationship Executive job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
    Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., OAM INDUSTRIES (INDIA) PRIVATE LIMITED.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Customer Relationship Executive role?
    Ans: There is an immediate opening of 20 Customer Relationship Executive at OAM INDUSTRIES (INDIA) PRIVATE LIMITED
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
  8. What are the timings of this Customer Relationship Executive job?
    Ans: This Customer Relationship Executive job has 12:00 PM - 09:00 PM timing.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Meal, Insurance, Medical Benefits

Contract Job

No

Salary

₹ 18000 - ₹ 25000

Contact Person

Amit Kumar Namdev

Interview Address

Bowenpally, Hyderabad
Posted 21 hours ago
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