Customer Relationship Executive

Employment Type: Full-time
Working Days: Monday to Friday (5 Days Working)
Industry: Fintech
Company: MalgoPay

About MalgoPay:

MalgoPay is a fast-growing fintech platform empowering users with smart payment and financial solutions. Our premium users are at the heart of our growth, and we are looking for enthusiastic individuals to help us strengthen relationships with them.

Job Overview:

We are hiring Customer Relationship Executives who are fluent in Tamil and have excellent communication and convincing skills. As a part of our customer success team, you will be responsible for engaging with our existing premium users, collecting feedback, encouraging app ratings, and boosting our referral ecosystem.

Key Responsibilities:

• Make outbound calls to existing premium users to build rapport and collect feedback on their experience with MalgoPay.

• Encourage users to rate the MalgoPay app with 5 stars and share their positive experiences.

• Call users who have actively referred friends, appreciate their efforts, and encourage continued referrals.

• Reach out to users who have not referred recently, understand the reasons, and motivate them to refer more friends.

• Maintain clear and updated records of calls, feedback, and user responses.

• Collaborate with the internal team to share insights and improve customer engagement strategies.

Requirements:

• Fluency in Tamil (mandatory) and basic communication in English/Hindi.

• Strong communication and convincing skills.

• Prior experience in customer support, telecalling, or relationship management is a plus.

• Immediate joiners preferred.

• Friendly, patient, and persuasive with a focus on customer satisfaction.

• Ability to work independently and manage daily call targets.

Perks & Benefits:

• Fixed working days (Monday to Friday).

• Opportunity to work with a growing fintech brand.

• Incentives for high performance and user engagement.

• On-the-job training and support.

• It is a Full Time Sales / Business Development job for candidates with 0 - 6 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., MALGOTECH SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 2 Customer Relationship Executive at MALGOTECH SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 09:00 AM - 06:00 PM timing.