Sales Customer Relationship Executive

20,000 - 25,000 /month

Dialmaz

Okhla Phase III, Delhi

1 - 4 years Experience in Sales / Business Development

1 Opening

Full Time

Skills Required

Computer Knowledge

MS Excel

Wiring

Job Highlights

Sales Type: B2B Sales

Graduate and above

All genders

10:00 AM - 06:30 PM | 6 days working

Job Benefits: Medical Benefits

Job Description

Key Responsibilities of CRM Executive.

1. Customer Relationship Management (B2C and B2B)

Monthly Communication: Maintain regular and effective communication with B2C and B2B clients through emails, WhatsApp, and phone calls. Customer Segmentation: Organize customer data into meaningful categories to create targeted campaigns.

Feedback Collection: Regularly gather feedback from customers to enhance their experience and address concerns proactively.

2. Data Management

Database Maintenance: Keep customer and client data updated in the CRM software/system.Data Analysis: Analyze customer behavior, purchase patterns, and feedback to assist in strategy formulation.

Reports: Prepare monthly reports highlighting customer engagement and communication activities.

3. Exhibition Support

Quick Query Handling: Actively monitor WhatsApp during exhibitions to respond to inquiries and queries from the exhibition team in real time.

Lead Follow-Up: Ensure all potential leads from exhibitions are promptly added to the database and followed up within the stipulated timeframe.

Coordination: Liaise with the exhibition team to address immediate customer concerns or special requests.

4. Digital Marketing Lead Management

Lead Tracking: Monitor and manage incoming leads from digital marketing campaigns (social media, Meta ads, etc.).

Lead Nurturing: Engage promptly with digital marketing leads via WhatsApp, email, or phone to convert them into customers.Collaboration: Work closely with the digital marketing team to understand campaign goals and ensure effective follow-up.

Reporting: Maintain detailed records of lead performance and provide insights on campaign outcomes.

5. Communication Strategy Execution

Execute communication strategies as planned by the marketing team for both B2C and B2B clients.Assist in creating engaging messages for SMS, WhatsApp, and email campaigns.

6. Collaboration with Teams

Work closely with the marketing and sales teams to ensure alignment on client expectations and brand communication.

Coordinate with the operations team to ensure smooth fulfillment of customer queries or orders.

Other Details

It is a Full Time Sales / Business Development job for candidates with 1 - 4 years of experience.

More about this Sales Customer Relationship Executive job

What skills and experience do you need for this Sales Customer Relationship Executive job?
Ans : To apply for this Sales Customer Relationship Executive job, candidates should have skills like Computer Knowledge, MS Excel, Wiring along with 1-4 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹25,000 per month in this Sales Customer Relationship Executive position.
What are the working days and timings for this job?
Ans : This Sales Customer Relationship Executive job has 6 days working days and timings from 10:00 AM - 06:30 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Okhla Phase III, Delhi.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Sales Customer Relationship Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Sales Customer Relationship Executive, you will work on skills like Computer Knowledge, MS Excel, Wiring.
Where is this job located?
Ans : This Sales Customer Relationship Executive job is located in Okhla Phase III, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, MS Excel, Wiring along with 1-4 years of experience is ideal for this Sales Customer Relationship Executive job.
Why should you apply for this Sales Customer Relationship Executive job?
Ans : This Sales Customer Relationship Executive job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 1 openings available.