Customer Relationship Executive

🔧 CRM Executive – Roles and Responsibilities (Construction Sector)

📌 1. Customer Relationship Management

• Develop and maintain strong relationships with existing and potential clients.

• Act as the first point of contact for customer queries, concerns, and complaints.

• Ensure customer satisfaction throughout the project lifecycle (from inquiry to post-handover).

• Handle customer onboarding and orientation regarding project updates and documentation.

📌 2. Sales & Lead Management Support

• Assist the sales team in lead tracking and follow-ups using CRM tools (like Salesforce, Zoho CRM, etc.).

• Maintain a database of leads, prospects, and customers.

• Track inquiry sources and help optimize lead conversion rates.

• Coordinate site visits, client meetings, and property walkthroughs.

📌 3. CRM Software & Database Management

• Maintain and update customer information in the CRM system.

• Generate reports on customer interactions, leads, and sales performance.

• Ensure CRM data accuracy and regularly clean up outdated records.

📌 4. Coordination & Communication

• Coordinate between sales, marketing, engineering, and project execution teams to ensure client needs are met.

• Keep customers updated about project status, changes, possession timelines, and documentation requirements.

• Communicate payment schedules and follow up on dues in coordination with the accounts team.

📌 5. Documentation & Compliance

• Assist in the preparation and processing of customer agreements, contracts, and other legal documents.

• Ensure customer records comply with internal and legal standards (e.g., RERA regulations in India).

• Manage handover and possession formalities.

📌 6. Feedback & Customer Service

• Collect and analyze customer feedback to improve service delivery.

• Handle complaints and escalate unresolved issues to higher management.

• Support loyalty programs or referral schemes for existing clients.

📌 7. Marketing & Campaign Support (Optional)

• Assist marketing teams in executing CRM campaigns for new launches, promotions, and events.

• Help segment and target customer lists based on behavior, location, or interests.

🧠 Key Skills Required

• Strong communication and interpersonal skills

• CRM software proficiency (Salesforce, Zoho, HubSpot, etc.)

• Understanding of construction project workflows and timelines

• Customer service orientation

• Time management and multitasking ability

• Basic knowledge of contracts, compliance, and documentation

• It is a Full Time Sales / Business Development job for candidates with 0 - 3 years of experience.

More about this Customer Relationship Executive job

1. What is the eligibility criteria to apply for this Customer Relationship Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹35000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Executive job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Executive job and during the employment with the company, i.e., AMRUTHA SHELTERS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Executive role?
   Ans: There is an immediate opening of 1 Customer Relationship Executive at AMRUTHA SHELTERS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Executive job?
   Ans: This Customer Relationship Executive job has 10:00 दोपहर - 06:00 शाम timing.