Key Responsibilities

·         Map and monitor every stage of the customer experience—from order placement to post-delivery follow-up.

·         Proactively engage with customers post-delivery to collect feedback, resolve issues, and identify improvement areas.

·         Track and manage customer-specific preferences, requirements, and feedback in a structured manner.

·         Work with the sales team to maintain regular personal touchpoints with key customers (greetings, festival gifts, milestone recognition, etc.).

·         Segment customers by value and design appropriate engagement plans (e.g., special attention to Tier 1 accounts).

·         Maintain a visit calendar and ensure leadership/sales team achieves the set monthly target for in-person meetings.

·         Identify bottlenecks or pain points in the current customer experience, suggest and implement improvements.

·         Collaborate with Sales, CRE, Dispatch, and Production to ensure a seamless and responsive customer journey.

·         Implement and maintain systems (CRM or equivalent) for automated order updates, delivery notifications, and greetings.

·         Ensure all important customer communications are timely, consistent, and not person-dependent.

·         Develop and execute new ideas for customer delight—small gestures, surprise gifts, informative updates, customer appreciation events, etc.

·         Pilot innovative initiatives, collect feedback, and scale up what works.

·         Track key metrics (NPS/CSAT, response time, on-time delivery %, customer visit completion, customer complaints/issues logged & resolved, etc.).

·         Present monthly and quarterly reports on customer experience and retention trends.

Key Skills & Competencies

·         Excellent communication and interpersonal skills (Hindi & English essential)

·         Relationship-building mindset with a knack for empathy and problem-solving

·         Highly organized, process-driven, and detail-oriented

·         Tech-savvy (familiarity with CRM tools, WhatsApp Business, Excel/Sheets, etc.)

·         Experience in B2B customer-facing roles (manufacturing, account management, or hospitality preferred)

·         Ability to travel for customer visits as needed

Desired Experience

4–10 years’ experience in customer service, key account management, sales coordination, or a related field
Exposure to manufacturing, industrial, or B2B environment is a plus

• It is a Full Time Sales / Business Development job for candidates with 4 - 6+ years Experience.

More about this Customer Relationship Associate job

1. What is the eligibility criteria to apply for this Customer Relationship Associate job?
   Ans: The candidate should be Graduate and above and above with 4 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹40000 - ₹40000 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Associate job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Associate job and during the employment with the company, i.e., BRIGHT METALS INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Associate role?
   Ans: There is an immediate opening of 1 Customer Relationship Associate at BRIGHT METALS INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job has 09:15 AM - 06:00 PM timing.