Customer Development Executive

Customer Development Executive - Bangalore Central About Rentokil PCI Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com About the Role: ● Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to commercial clients. ● The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders. Job Responsibilities: ● Focus on client retention, renewals & price increase & up-selling ● Compliant Management - To identify & resolve customer complaints within the specific timelines ● Alert Account Management - To identify the alert customer & bring the possibility of the revival of the accounts ● To provide recommendations & suggestions to the branch for the improvement ● Conduct regular reviews & terminate the non-revival accounts ● SPOC for Branch Renewals ● Total concentration on Renewal business only ● Sole Responsible ● On-time CCM/SQS/SQA ● Timely Terminations ● Coordination between Customers & Operations ● Increase in Branch New Sales as Branch CSEs can focus only on New sales ● Reduction in Outstanding ● Lead Generation Key Result Areas: ● Advance renewal follow-up and objection handling (with operational support). ● Send renewal letters with PI and perform regular updates in the renewal portal. ● Enter OCC data, ensure timely terminations, and follow up on outstanding items. ● Focus on productivity and renewal percentage improvement through effective customer reviews. ● Ensure comprehensive process implementation and renewal portal usage. ● Aim for increased branch new sales. Competencies (Skills essential to the role): ● Clear communication skills. ● Attentiveness. ● Ability to use positive language. ● Time management skills ● Data Analysis Requirements Educational Qualification / Other Requirement: ● Any Bachelor’s degree Role Type / Key working relationships: ● Individual Contributor ● Internal team ● External stakeholders Benefits What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: ● Service ● Relationships ● Teamwork ● Responsibility DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds. Experience Level Mid Level