Customer Care Manager

Key Responsibilities:

• Manage day-to-day customer service operations at the showroom.

• Greet and assist walk-in customers, ensuring a warm and professional experience.

• Handle customer inquiries, feedback, and complaints through multiple channels (in-person, phone, email).

• Ensure timely and effective resolution of customer issues and post-sales service requests.

• Coordinate with sales, service, and technical teams to address customer concerns.

• Track and report customer satisfaction metrics (CSAT, NPS, etc.).

• Maintain accurate records of customer interactions and transactions.

• Monitor follow-ups for vehicle delivery, documentation, accessories, etc.

• Conduct regular training for the customer care team to improve service quality.

• Implement customer engagement initiatives and loyalty programs.

• Ensure compliance with Tata Motors’ brand standards and customer service protocols

• It is a Full Time Sales / Business Development job for candidates with 2 - 6 years of experience.

More about this Customer Care Manager job

1. What is the eligibility criteria to apply for this Customer Care Manager job?
   Ans: The candidate should be All Education levels and above with 2 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹30000 per month that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Manager job?
   Ans: This Customer Care Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Manager job?
   Ans: No, there is no fee applicable for applying this Customer Care Manager job and during the employment with the company, i.e., HERITAGE MOTORS MUMBAI PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Manager role?
   Ans: There is an immediate opening of 1 Customer Care Manager at HERITAGE MOTORS MUMBAI PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Care Manager job?
   Ans: This Customer Care Manager job has 09:00 सुबह - 06:00 शाम timing.