Customer Care Manager

23,000 - 28,000 /month*

Helpee Health Tech Private Limited

T.Nagar, Chennai

₹3,000 incentives included

1 - 2 years Experience in Sales / Business Development

2 Openings

Incentives included

Full Time

Skills Required

Cold Calling

Computer Knowledge

Lead Generation

MS Excel

Wiring

Job Highlights

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working

Job Benefits: Insurance, PF

Bike, Smartphone, Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Job Description

Postion Title: Care Manager
Location: Chennai
Industry: Home Health Care Services
Company Name: Helpee Health Tech Pvt Ltd.

The role involves but is not limited to:

Serve as the primary point of contact for clients once the caretaker deployment is completed, ensuring a smooth post-deployment experience.
Ensure timely collection of payments from clients as per agreed schedules and coordinate with the accounts team when required.
Handle and resolve client and caretaker escalations promptly and professionally, ensuring minimal service disruption.
Proactively collect positive Google reviews and feedback from satisfied clients to support the organization’s brand and credibility.
Achieve individual targets set by management to qualify for incentive programs.
Meet and maintain assigned KPIs as defined by management to ensure operational excellence.
Handle incoming and outgoing calls professionally, addressing caretaker inquiries, concerns, and complaints in a timely manner.
Analyze caretaker-related issues and assist in resolving them within the defined turnaround time (TAT).
Manage all caretaker queries and concerns, and provide summarized reports or insights to management as required.
Maintain and update the caregiver database, ensuring accuracy of profiles, availability, and performance records.
Ensure a positive service and support experience for caretakers, promoting engagement, retention, and service quality.

Other Details

It is a Full Time Sales / Business Development job for candidates with 1 - 2 years of experience.

More about this Customer Care Manager job

What skills and experience do you need for this Customer Care Manager job?
Ans : To apply for this Customer Care Manager job, candidates should have skills like Cold Calling, Computer Knowledge, Lead Generation, MS Excel, Wiring along with 1-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹23,000-₹28,000 per month in this Customer Care Manager position.
What is the work schedule for this Customer Care Manager job?
Ans : This Customer Care Manager job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in T.Nagar, Chennai.
How many vacancies are there for this Customer Care Manager job?
Ans : There are 2 vacancies for this Customer Care Manager role.
Is this job open for all genders?
Ans : Yes, this Customer Care Manager job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Manager, you will work on skills like Cold Calling, Computer Knowledge, Lead Generation, MS Excel, Wiring.
What is the job location for this position?
Ans : The job location for this Customer Care Manager position is T.Nagar, Chennai.
Who is the right fit for this Customer Care Manager job?
Ans : A candidate having skills like Cold Calling, Computer Knowledge, Lead Generation, MS Excel, Wiring with 1-2 years of experience is the right fit for this Customer Care Manager job.
What makes this Customer Care Manager job a good opportunity?
Ans : This Customer Care Manager job is a good opportunity as it offers a salary between ₹23,000-₹28,000 per month. This is a Full Time job and has 2 openings.