Sales Customer Care Executive

Key Responsibilities

• Handle incoming B2B corporate enquiries via phone, email, and other communication channels.

• Make timely follow-up calls with prospective and existing customers.

• Coordinate closely with the Sales Team for enquiry handling and order processing.

• Maintain and update customer information in the CRM system.

• Track and update enquiry status regularly.

• Prepare and send quotations to customers.

• Coordinate product sample dispatch and follow-up.

• Ensure continuous customer follow-up until order closure.

• Assist the Accounts/Sales team in payment follow-up.

• Prepare daily activity and enquiry reports.

• Deliver excellent customer service and maintain professional client relationships.

Required Skills

• Good communication skills in English and Hindi.

• Pleasant personality with excellent interpersonal skills.

• Professional telephone etiquette.

• Strong computer knowledge.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Experience working with CRM software is preferred.

• Positive attitude with excellent follow-up skills.

• Good organizational and time management abilities.

Preferred Candidate Profile

• Graduate in any discipline.

• 1–3 years of experience in Customer Care, Customer Support, Telecalling, Inside Sales, or B2B Customer Service.

• Ability to multitask and work under pressure.

• Strong problem-solving and coordination skills.

• Customer-centric approach with attention to detail.

Preferred Qualities

We are looking for candidates who are:

• Honest and trustworthy.

• Disciplined and punctual.

• Positive in attitude.

• Looking for a long-term career.

• Good team players.

• Eager to learn and grow.

• Able to work under deadlines.

• Comfortable using AI tools such as ChatGPT and Microsoft Copilot to improve productivity (training will be provided).

Working Days & Timing

• Working Days: Monday to Saturday

• Office Timing: As per company policy

• Contact person : Yash garg ( Owner) 9953854048

• It is a Full Time Sales / Business Development job for candidates with 1 - 6+ years Experience.