Customer Care Executive

Customer Care Executive – Zostie Hostels

Location: Greater Noida
Job Type: Full-time / Part-time
Industry: Hospitality – Hostel & Travel Accommodation

About Zostie:
Zostie is a vibrant, youth-focused hostel brand designed for backpackers, solo travelers, and digital nomads. We aim to create memorable travel experiences through comfort, community, and culture.

Job Description:

As a Customer Care Executive at Zostie, you will be the first point of contact for our guests and play a key role in ensuring a smooth and enjoyable stay. You'll handle inquiries, resolve issues, and provide excellent service both online and offline.

Key Responsibilities:

• Respond promptly to guest inquiries via phone, email, and social media.

• Manage bookings, check-ins, and check-outs with a friendly and efficient approach.

• Resolve guest concerns or complaints with empathy and professionalism.

• Coordinate with housekeeping and operations teams to ensure service quality.

• Maintain guest records and feedback for continuous improvement.

• Promote hostel events, tours, and activities to enhance guest experience.

Requirements:

• Strong communication skills in English (other regional languages a plus).

• Friendly, patient, and problem-solving attitude.

• Basic computer proficiency (MS Office, email, booking platforms).

• Prior experience in hospitality or customer service preferred.

• Willingness to work flexible shifts, including weekends and holidays.

Why Join Zostie?

• Be part of a young, energetic team in a fast-growing travel brand.

• Opportunities for growth, travel, and learning across locations.

• Work environment that blends professionalism with hostel culture.

• It is a Full Time Sales / Business Development job for candidates with 6 months - 2 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹18000 per month that depends on your interview. It's a Full Time job in Greater Noida.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Ooak India.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 1 Customer Care Executive at Ooak India
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Sales / Business Development job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has 09:00 AM - 07:00 PM timing.